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	61.	No cover image available Measuring customer satisfaction [electronic resource] / Richard F. Gerson. by Gerson, Richard F ebrary, Inc Series: Fifty-Minute series Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Menlo Park, Calif. : Crisp Publications, c1993 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8/12. Place hold Add to cart (remove)
	62.	No cover image available New service paradigms [electronic resource] : AMA SERVSIG Conference 2003 / guest editors: Jay Kandampully and Raymond P. Fisk. by Kandampully, Jay Fisk, Raymond P ebrary, Inc Series: Managing service quality ; v. 14, no. 2/3, 2004. Material type: Book; Format: electronic available online ; Literary form: Not fiction ; Audience: General; Publication details: [Bradford, England] : Emerald Group Pub., 2004 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)
	63.	No cover image available The daily you [electronic resource] : how the new advertising industry is defining your identity and your worth / Joseph Turow. by Turow, Joseph ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: New Haven : Yale University Press, c2011 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 659.1. Place hold Add to cart (remove)
	64.	No cover image available Consumer services and economic development [electronic resource] / Colin C. Williams. by Williams, Colin C, 1961- ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: London ; New York : Routledge, 1997 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 338.941. Place hold Add to cart (remove)
	65.	No cover image available Service-ability [electronic resource] : create a customer centric culture and gain competitive advantage / Kevin Robson. by Robson, Kevin ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Chichester : Wiley, 2013 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)
	66.	No cover image available Private banking [electronic resource] : building a culture of excellence / Boris F. J. Collardi. by Collardi, Boris F. J ebrary, Inc Series: Wiley finance Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Singapore : John Wiley & Sons Singapore Pte. Ltd., c2012 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)
	67.	No cover image available Wake up your call center [electronic resource] : how to be a better call center agent / Rosanne D'Ausilio. by D'Ausilio, Rosanne, 1941- ebrary, Inc Series: Customer access management Edition: 4th ed. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: West Lafayette, Ind. : Ichor Business Books, c2005 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8/12. Place hold Add to cart (remove)
	68.	No cover image available Luxury retail management [electronic resource] : how the world's top brands provide quality product and service support / Michel Chevalier, Michel Gutsatz. by Chevalier, Michel Gutsatz, Michel ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Singapore : Wiley, 2012 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)
	69.	No cover image available Assessing financial access in Brazil [electronic resource] / Anjali Kumar ... [et al.]. by Kumar, Anjali ebrary, Inc Series: World Bank working paper ; no. 50. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Washington, D.C. : World Bank, c2005 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)
	70.	No cover image available Perception of a difference [electronic resource] : the power in buying, marketing and selling customer care / Wesley Zimmerman. by Zimmerman, Wesley ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Scottsdale, AZ : WZA, Inc., c2005 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)
	71.	No cover image available Why service stinks ... and exactly what to do about it [electronic resource] / T. Scott Gross. by Gross, T. Scott ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction ; Audience: General; Publication details: Chicago, Ill. : Dearborn Trade, 2003 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)
	72.	No cover image available Relationship marketing in professional services [electronic resource] : a study of agency-client dynamics in the advertising sector / Aino Halinen. by Halinen, Aino, 1961- ebrary, Inc Series: Routledge advances in management and business studies Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: London ; New York : Routledge, 1997 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 659.1/068/8. Place hold Add to cart (remove)
	73.	Beyond the ultimate question : a systematic approach to improve customer loyalty / Bob E. Hayes. by Hayes, Bob E, 1963- [author.] Material type: Book; Format: available online ; Literary form: Not fiction Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2009 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8/343. Place hold Add to cart (remove)
	74.	The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior / Michael W. Lowenstein. by Lowenstein, Michael W, 1942- [author.] Material type: Book; Format: available online ; Literary form: Not fiction Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2011Copyright date: �2012 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8/12. Place hold Add to cart (remove)
	75.	No cover image available The real-time contact center [electronic resource] / Donna Fluss. by Fluss, Donna ebrary, Inc Edition: 1st ed. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: New York, NY : AMACOM Books, c2005 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8/12. Place hold Add to cart (remove)
	76.	No cover image available Customer service training 101 [electronic resource] : quick and easy techniques that get great results / Renee Evenson. by Evenson, Renee, 1951- ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: New York : AMACOM, c2005 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8/12. Place hold Add to cart (remove)
	77.	No cover image available Secret service [electronic resource] : hidden systems that deliver unforgettable customer service / John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson. by DiJulius, John R, 1964- ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: New York : AMACOM, c2003 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8/12. Place hold Add to cart (remove)
	78.	No cover image available Corporate and customer communications [electronic resource] : an Emerald guide. by ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Bradford, England : Emerald Group Publishing, c2005 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)
	79.	No cover image available Customer service management training 101 [electronic resource] : quick and easy techniques that get great results / Ren�ee Evenson. by Evenson, Renee, 1951- ebrary, Inc Edition: 1st ed. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: New York : American Management Association, c2012 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.3/1245. Place hold Add to cart (remove)
	80.	Build for change : revolutionizing customer engagement through continuous digital innovation / Alan Trefler. by Trefler, Alan [author.] Material type: Book; Format: available online ; Literary form: Not fiction Publisher: Hoboken, New Jersey : Wiley, 2014Copyright date: �2014 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.812. Place hold Add to cart (remove)

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Your search returned 98 results.