Customer service management training 101 [electronic resource] : quick and easy techniques that get great results / Ren�ee Evenson.
Material type:
- 658.3/1245 23
- HF5415.5 .E894 2012eb
Item type | Current library | Call number | Status | Date due | Barcode |
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Main Library | 658.3/1245 (Browse shelf(Opens below)) | Available |
Includes index.
Managing yourself -- Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Managing others -- Communicating up, down, across, in, and out -- Training for excellence.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2011. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
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