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New service paradigms [electronic resource] : AMA SERVSIG Conference 2003 / guest editors: Jay Kandampully and Raymond P. Fisk.

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Material type: Book

BookSeries: Managing service quality ; v. 14, no. 2/3, 2004.Publication details: [Bradford, England] : Emerald Group Pub., 2004.Description: p. 120-260 : illSubject(s):

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Item type	Current library	Call number	Status	Date due	Barcode
E-Books	Main Library		Available

Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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