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1.
Loyality.com by
  • Newell F
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: New Delhi McGraw Hill 2000
Availability: Items available for loan: Main Library (1)Call number: 658.84 NEW.

2.
Conquering Consumerspace : Marketing Strategies for a Branded World by
  • Solomon Michael R
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: New York AMACOM 2003
Availability: Items available for loan: Main Library (1)Call number: 658.8 Sol.

3.
Simplicity Marketing by
  • Cristol Steven M
  • Sealey Peter
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: New York Free Press 2000
Availability: Items available for loan: Main Library (1)Call number: 658.8 CRI/SEA.

4.
Up Close and Personal ? by
  • Gamble Paul R
  • Stone Merlin
Edition: 3rd
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: London Kogan Page 2006
Availability: Items available for loan: Main Library (1)Call number: 658.8 Gam/Sto.

5.
New Pioneers: The Men and Women Who are Transforming the Workplace and Marketplace by
  • Petzinger Thomas
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: USA Simon & Schuster 1999
Availability: Not available: Main Library: Withdrawn (1).

6.
How to be Better at Customer Care by
  • Foster Timothy
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: New Delhi Kogan Page 2007
Availability: Items available for loan: Main Library (5)Call number: 658.8 FOS, ...

7.
Employees First, Customers Second: Turning Conventional Management Upside Down by
  • Nayar Vineet
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: Boston Harvard Business Press 2010
Availability: Items available for loan: Main Library (1)Call number: 658.3 NAY.

8.
Customer-Driven Operations: Aligning Quality Tools and Business Processes for Customer Excellence by
  • Ahoy Christopher
Edition: 3rd
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: New Delhi McGraw Hill 2009
Availability: Items available for loan: Main Library (1)Call number: 658.5 AHO.

9.
Customer Loyalty Guaranteed: Create, Lead, and Sustain Remarkable Customer Service by
  • Bell Chip R
  • Patterson John R
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: New Delhi Viva Books Pvt Ltd 2009
Availability: Items available for loan: Main Library (6)Call number: 658.8 BEL/PAT, ...

10.
Sure Thing That Flopped by
  • Zaltman Gerald
Series: ; 86
Edition: 7
Material type: Article Article
Language: ENG
Publication details: Jul-Aug 2008 0
Availability: Items available for loan: Main Library (1)Call number: Zal.

11.
Who Killed the Customer? (Management CD) by
Material type: Film Film; Type of visual material:
Language: ENG
Publication details: Mumbai National Eucation & Information Films 2004
Availability: Items available for loan: Main Library (1)Call number: 658.8 .

12.
Building Customer Relationship: A (Management CD) by
Material type: Film Film; Type of visual material:
Language: ENG
Publication details: Mumbai National Eucation & Information Films 2004
Availability: Items available for loan: Main Library (1)Call number: 658.8 .

13.
Who Said So ?: the questions revoutionary businesses ask that make them successful by
  • Parker Michael E
Material type: Text Book; Format: print ; Literary form: Not fiction
Publication details: New Jersey John Wiley & Sons 2008
Availability: Items available for loan: Distance Learning (1)Call number: 658.4 PAR.

14.
Strategic customer management [electronic resource] : strategizing the sales organization / Nigel F. Piercy and Nikala Lane. by
  • Piercy, Nigel
  • Lane, Nikala
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Oxford ; New York : Oxford University Press, 2009
Availability: Items available for loan: Main Library (1).

15.
The referral of a lifetime [electronic resource] : the networking system that produces bottom-line results-- every day! / Tim Templeton with Lynda Rutledge Stephenson. by
  • Templeton, Timothy L
  • ebrary, Inc
Series: Ken Blanchard series
Edition: 1st ed.
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: San Francisco : Berrett-Koehler, c2003
Availability: Items available for loan: Main Library (1)Call number: 658.8/12.

16.
What's the future of business? [electronic resource] : changing the way businesses create experiences / Brian Solis. by
  • Solis, Brian
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Hoboken, N.J. : John Wiley & Sons, c2013
Availability: Items available for loan: Main Library (1)Call number: 658.4/06.

17.
The co-creation paradigm / Venkat Ramaswamy and Kerimcan Ozcan. by
  • Ramaswamy, Venkatram [author.]
  • Ozcan, Kerimcan, 1971- [author.]
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Stanford, California : Stanford University Press, 2014Copyright date: �2014
Availability: Items available for loan: Main Library (1)Call number: 658.5/75.

18.
When customers talk [electronic resource] : --turn what they tell you into sales / T. Scott Gross and BIGresearch. by
  • Gross, T. Scott
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Chicago, IL : Dearborn Trade Pub., c2005
Availability: Items available for loan: Main Library (1)Call number: 658.8/12.

19.
The prime solution [electronic resource] : close the value gap, increase margins, and win the complex sale / Jeff Thull. by
  • Thull, Jeff, 1949-
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Chicago, IL : Dearborn Trade Pub., c2005
Availability: Items available for loan: Main Library (1)Call number: 658.8/1.

20.
Rain making [electronic resource] : attract new clients no matter what your field / Ford Harding. by
  • Harding, Ford
  • ebrary, Inc
Edition: 2nd ed., completely rev. and updated.
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Avon, MA : Adams Business, c2008
Other title:
  • Rainmaking
Availability: Items available for loan: Main Library (1).

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