Who Killed the Customer? (Management CD)

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Material type: FilmFilmLanguage: ENG Publication details: Mumbai National Eucation & Information Films 2004Subject(s): DDC classification:
  • 658.8 
Summary: There's buzz in the air at Nicholson's Office Supplies. It's time for slap-up lunches. Late night sessions perfecting the presentation. Jumping to it when the prospect rings. The deal is all but in the bag, and the new customer is getting everyone's full attention. "Treat him like gold dust", says the MD, and they do. Tower Assurance used to be treated like gold dust too. But they've been using Nicholson's for years now, and the treatment they get is rather different. Who Killed the Customer? puts customer relations under the microscope - and shows why every customer, old or new, should get VIP treatment.
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Item type Current library Call number Status Date due Barcode
CD Rom CD Rom Main Library 658.8 (Browse shelf(Opens below)) Available CD105

There's buzz in the air at Nicholson's Office Supplies. It's time for slap-up lunches. Late night sessions perfecting the presentation. Jumping to it when the prospect rings. The deal is all but in the bag, and the new customer is getting everyone's full attention. "Treat him like gold dust", says the MD, and they do.
Tower Assurance used to be treated like gold dust too. But they've been using Nicholson's for years now, and the treatment they get is rather different.
Who Killed the Customer? puts customer relations under the microscope - and shows why every customer, old or new, should get VIP treatment.

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