Who Killed the Customer? (Management CD) (Record no. 33699)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01164ngm a22001697a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 140923b2004 xxu||||| |||| 00| 0 eng d |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | Welingkar Institute of Management Development & Research, Mumbai |
| Original cataloging agency | Welingkar Institute of Management Development & Research, Mumbai |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | ENG |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.8 |
| Item number | |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | |
| 245 ## - TITLE STATEMENT | |
| Title | Who Killed the Customer? (Management CD) |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | Mumbai |
| Name of publisher, distributor, etc. | National Eucation & Information Films |
| Date of publication, distribution, etc. | 2004 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | There's buzz in the air at Nicholson's Office Supplies. It's time for slap-up lunches. Late night sessions perfecting the presentation. Jumping to it when the prospect rings. The deal is all but in the bag, and the new customer is getting everyone's full attention. "Treat him like gold dust", says the MD, and they do.<br/>Tower Assurance used to be treated like gold dust too. But they've been using Nicholson's for years now, and the treatment they get is rather different.<br/>Who Killed the Customer? puts customer relations under the microscope - and shows why every customer, old or new, should get VIP treatment. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer Relations |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Marketing Management |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) | |
| a | 18825 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Source of acquisition | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Main Library | Main Library | 14/07/2004 | National Education & Information Films | 11445.00 | 658.8 | CD105 | 23/09/2014 | 11445.00 | 23/09/2014 | CD Rom |
