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	461.	No cover image available Open services innovation [electronic resource] : rethinking your business to grow and compete in a new era / Henry Chesbrough. by Chesbrough, Henry William ebrary, Inc Edition: 1st ed. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: San Francisco, Calif. : Jossey-Bass, 2011 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.4/063. Place hold Add to cart (remove)
	462.	No cover image available Design like Apple [electronic resource] : seven principles for creating insanely great products, services, and experiences / John Edson. by Edson, John, 1966- ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Hoboken, N.J. : Wiley, 2012 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.5/752. Place hold Add to cart (remove)
	463.	No cover image available Managing the new customer relationship [electronic resource] : strategies to engage the social customer and build lasting value / Ian H. Gordon. by Gordon, Ian H ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Hoboken, N.J. : Wiley, 2013 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)
	464.	No cover image available Researching customer satisfaction & loyalty [electronic resource] : how to find out what people really think / Paul Szwarc. by Szwarc, Paul ebrary, Inc Series: Market research in practice series Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: London : Kogan Page, 2005 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8343. Place hold Add to cart (remove)
	465.	No cover image available Microsoft Dynamics CRM 4 for dummies [electronic resource] / Joel Scott, David Lee. by Scott, Joel ebrary, Inc Series: --For dummies Edition: 1st ed. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Indianapolis, IN : Wiley, 2008 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)
	466.	No cover image available Marketing for rainmakers [electronic resource] : 52 rules of engagement to attract and retain customers for life / Phil Fragasso. by Fragasso, Philip M, 1950- ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Hoboken, N.J. : John Wiley & Sons, c2008 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8. Place hold Add to cart (remove)
	467.	No cover image available Stormy skies [electronic resource] : airlines in crisis / Paul Clark. by Clark, Paul, 1954- ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Burlington, VT : Ashgate, c2010 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 387.7. Place hold Add to cart (remove)
	468.	No cover image available Citizen relationship management [electronic resource] : a study of CRM in government / Alexander Schellong. by Schellong, Alexander ebrary, Inc Series: European university studies. Series XXXI, Politics = Publications universitaires europ�eennes. S�erie XXXI, Politics = Europ�aische Hochschulschriften. Reihe XXXI, Politik ; Bd. 560 Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Frankfurt am Main : Lang, c2008 Dissertation note: Thesis (doctoral)--Universit�at Frankfurt (Main), 2008. Other title: Citizen relationship management, a study of customer relationship management in government Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 659.2/93208080973. Place hold Add to cart (remove)
	469.	Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation / Carolyn Blunt and Martin Hill-Wilson ; cover design by Andrew Ward. by Blunt, Carolyn Hill-Wilson, Martin Ward, Andrew Material type: Book; Format: available online ; Literary form: Not fiction Publisher: Chichester, England : Wiley, 2013Copyright date: �2013 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.812. Place hold Add to cart (remove)
	470.	Quality of experience engineering for customer added value services : from evaluation to monitoring / edited by Abdelhamid Mellouk, Antonio Cuadra-Sanchez. by Mellouk, Abdelhamid [editor.] Cuadra-Sanchez, Antonio [editor.] Series: Networks and telecommunications series Material type: Book; Format: available online ; Literary form: Not fiction Publisher: London, England ; Hoboken, New Jersey : ISTE : Wiley, 2014Copyright date: �2014 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.812. Place hold Add to cart (remove)
	471.	No cover image available The customer management scorecard [electronic resource] : managing CRM for profit / Neil Woodcocks, Merlin Stone, Bryan Foss. by Woodcock, Neil Stone, Merlin, 1948- Foss, Bryan ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: London ; Sterling, VA : Kogan Page, 2003 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8/12. Place hold Add to cart (remove)
	472.	No cover image available Maximizing your sales with Salesforce.com [electronic resource] / Edward Kachinske ... [et al.]. by Kachinske, Edward ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Boston, MA : Course Technology, c2008 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)
	473.	No cover image available Behind the cloud [electronic resource] : the untold story of how Salesforce.com went from idea to billion-dollar company--and revolutionized an industry / Marc R. Benioff, Carlye Adler. by Benioff, Marc R, 1964- Adler, Carlye ebrary, Inc Edition: 1st ed. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: San Francisco : Jossey-Bass, c2010 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8. Place hold Add to cart (remove)
	474.	No cover image available Handbook of brand relationships [electronic resource] / Deborah J. MacInnis, C. Whan Park, Joseph W. Priester, editors. by MacInnis, Deborah J Park, C. Whan Priester, Joseph W Society for Consumer Psychology ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Armonk, N.Y. : M.E. Sharpe, c2009 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8/27. Place hold Add to cart (remove)
	475.	No cover image available Salesforce CRM [electronic resource] : the definitive admin handbook / Paul Goodey. by Goodey, Paul ebrary, Inc Edition: 2nd ed. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Birmingham, UK : Packt Pub., 2013 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)
	476.	The new relationship marketing : how to build a large, loyal, profitable network using the social Web / Mari Smith ; foreword by Guy Kawasaki. by Smith, Mari, 1966- [author.] Kawasaki, Guy [author of introduction, etc.] Material type: Book; Format: available online ; Literary form: Not fiction Publisher: Hoboken, New Jersey : Wiley, 2011Copyright date: �2011 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8/72. Place hold Add to cart (remove)
	477.	No cover image available Customer satisfaction [electronic resource] : practical tools for building important relationships / Dru Scott. by Scott, Dru ebrary, Inc Series: Fifty-Minute series Edition: 3rd ed. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Menlo Park, Calif. : Crisp Publications, c2000 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8/343. Place hold Add to cart (remove)
	478.	No cover image available Customer relationship management systems handbook [electronic resource] / Duane E. Sharp. by Sharp, Duane E ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Boca Raton : Auerbach Publications, c2003 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8/12. Place hold Add to cart (remove)
	479.	No cover image available And the clients went wild! [electronic resource] : how savvy professionals win all the business they want / Maribeth Kuzmeski. by Kuzmeski, Maribeth ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Hoboken, N.J. : Wiley, c2010 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8. Place hold Add to cart (remove)
	480.	No cover image available Microsoft Dynamics Sure Step 2010 [electronic resource] : the smart guide to the successful delivery of Microsoft Dynamics business solutions / Chandru Shankar, Vincent Bellefroid. by Shankar, Chandru Bellefroid, Vincent ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Olton, Birmingham : Packt Pub. Ltd., 2011 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)

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Your search returned 724 results.