Researching customer satisfaction & loyalty [electronic resource] : how to find out what people really think / Paul Szwarc.

By: Contributor(s): Material type: BookBookSeries: Market research in practice seriesPublication details: London : Kogan Page, 2005.Description: xiv, 258 pSubject(s): Genre/Form: DDC classification:
  • 658.8343 22
LOC classification:
  • HF5415.525 .S99 2005eb
Online resources:
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Item type Current library Call number Status Date due Barcode
E-Books E-Books Main Library 658.8343 (Browse shelf(Opens below)) Available EB3119

Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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