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41.
Salesforce CRM [electronic resource] : the definitive admin handbook / Paul Goodey. by
  • Goodey, Paul
  • ebrary, Inc
Edition: 2nd ed.
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Birmingham, UK : Packt Pub., 2013
Availability: Items available for loan: Main Library (1).

42.
The new relationship marketing : how to build a large, loyal, profitable network using the social Web / Mari Smith ; foreword by Guy Kawasaki. by
  • Smith, Mari, 1966- [author.]
  • Kawasaki, Guy [author of introduction, etc.]
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Hoboken, New Jersey : Wiley, 2011Copyright date: �2011
Availability: Items available for loan: Main Library (1)Call number: 658.8/72.

43.
Customer satisfaction [electronic resource] : practical tools for building important relationships / Dru Scott. by
  • Scott, Dru
  • ebrary, Inc
Series: Fifty-Minute series
Edition: 3rd ed.
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Menlo Park, Calif. : Crisp Publications, c2000
Availability: Items available for loan: Main Library (1)Call number: 658.8/343.

44.
Customer relationship management systems handbook [electronic resource] / Duane E. Sharp. by
  • Sharp, Duane E
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Boca Raton : Auerbach Publications, c2003
Availability: Items available for loan: Main Library (1)Call number: 658.8/12.

45.
Microsoft Dynamics Sure Step 2010 [electronic resource] : the smart guide to the successful delivery of Microsoft Dynamics business solutions / Chandru Shankar, Vincent Bellefroid. by
  • Shankar, Chandru
  • Bellefroid, Vincent
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Olton, Birmingham : Packt Pub. Ltd., 2011
Availability: Items available for loan: Main Library (1).

46.
The book of business awesome [electronic resource] : how engaging your customers and employees can make your business thrive ; The book of business unawesome : the cost of not listening, engaging, or being great at what you do / Scott Stratten. by
  • Stratten, Scott
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Hoboken, N.J. : John Wiley & Sons, Inc., c2012
Availability: Items available for loan: Main Library (1)Call number: 658.8/12.

47.
Managing global customers [electronic resource] : an integrated approach / George S. Yip, Audrey J. M. Bink. by
  • Yip, George S
  • Bink, Audrey J. M
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Oxford ; New York : Oxford University Press, 2007
Availability: Items available for loan: Main Library (1)Call number: 658.8/4.

48.
Social media marketing [electronic resource] : the next generation of business engagement / Dave Evans; with Jake McKee. by
  • Evans, Dave, 1956-
  • McKee, Jake
  • ebrary, Inc
Edition: 1st ed.
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Hoboken, NJ : Wiley Technology Pub., c2010
Availability: Items available for loan: Main Library (1)Call number: 658.8/72.

49.
Microsoft Dynamics CRM 2011 administration bible [electronic resource] / Matthew Wittemann and Geoff Ables. by
  • Wittemann, Matthew
  • Ables, Geoff
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Indianapolis, Ind. : Wiley, c2011
Availability: Items available for loan: Main Library (1).

50.
Managing customer relationships [electronic resource] : a strategic framework / Don Peppers, Martha Rogers. by
  • Peppers, Don
  • Rogers, Martha, 1952-
Edition: 2nd ed.
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Hoboken, N.J. : Wiley, c2011
Availability: Items available for loan: Main Library (1)Call number: 658.8/12.

51.
Statistical methods in customer relationship management [electronic resource] / V. Kumar, J. Andrew Petersen. by
  • Kumar, V, 1957-
  • Petersen, J. Andrew
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Hoboken, N.J. : Wiley, 2012
Availability: Items available for loan: Main Library (1)Call number: 658.8/12015195.

52.
Romancing the brand : how brands create strong, intimate relationships with customers / Tim Halloran ; cover design by Adrian Morgan. by
  • Halloran, Tim, 1969-
  • Morgan, Adrian
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: San Francisco, California : Jossey-Bass, 2014Copyright date: �2014
Availability: Items available for loan: Main Library (1)Call number: 658.8/27.

53.
Customer winback [electronic resource] : how to recapture lost customers and keep them loyal / Jill Griffin and Michael W. Lowenstein ; foreword by Don Peppers and Martha Rogers. by
  • Griffin, Jill
  • Lowenstein, Michael W, 1942-
  • ebrary, Inc
Series: Jossey-Bass business & management series
Edition: 1st ed.
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: San Francisco : Jossey-Bass, c2001
Availability: Items available for loan: Main Library (1)Call number: 658.8/12.

54.
Positively outrageous service [electronic resource] : how to delight and astound your customers and win them for life / T. Scott Gross. by
  • Gross, T. Scott
  • ebrary, Inc
Edition: 2nd ed.
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction ; Audience: General;
Publication details: Chicago : Dearborn Trade, 2004
Availability: Items available for loan: Main Library (1)Call number: 658.8/12.

55.
Pre-commerce [electronic resource] : how companies and customers are transforming business together / Bob Pearson with Dan Zehr. by
  • Pearson, Bob, 1962-
  • Zehr, Dan
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: San Francisco : Jossey-Bass, c2011
Availability: Items available for loan: Main Library (1)Call number: 658.8/12.

56.
The experience effect [electronic resource] : engage your customers with a consistent and memorable brand experience / Jim Joseph. by
  • Joseph, Jim, 1963-
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: New York : AMACOM, c2010
Availability: Items available for loan: Main Library (1)Call number: 658.8/27.

57.
Selling to the new elite [electronic resource] : discover the secret to winning over your wealthiest prospects / Jim Taylor, Stephen Kraus, and Doug Harrison. by
  • Taylor, Jim, 1947-
  • Harrison, Doug, 1965-
  • Kraus, Stephen
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: New York : AMA, 2011
Availability: Items available for loan: Main Library (1)Call number: 658.85.

58.
HR at your service [electronic resource] : lessons from benchmark service organizations / Gary P. Latham and Robert C. Ford ; forward [sic] by Jose A. Berrios. by
  • Latham, Gary P
  • Ford, Robert C
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Alexandria, Va. : Society for Human Resource Management, 2012
Availability: Items available for loan: Main Library (1)Call number: 658.3.

59.
Anticipate [electronic resource] : know what your customers want before they do / Bill Thomas, Jeff Tobe. by
  • Thomas, Bill, 1955-
  • Tobe, Jeff
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Hoboken, N.J. : John Wiley & Sons, 2013
Availability: Items available for loan: Main Library (1)Call number: 658.8/342.

60.
Service recovery and service continuity [electronic resource] / guest editors Steve Baron, Kim Harris and Dominic Elliott. by
  • Baron, Steve
  • Elliott, Dominic
  • Harris, Kim
  • ebrary, Inc
Series: Journal of services marketing ; v.19, no. 5
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Bradford, England : Emerald Group Publishing, c2005
Availability: Items available for loan: Main Library (1).

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