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121.
Mobile telecommunication customer loyalty in Nigeria : determining factors / Olayiwola Bello. by
  • Bello, Olayiwola [author.]
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Hamburg, Germany : Diplomica Verlag, 2013Copyright date: �2013
Availability: Items available for loan: Main Library (1)Call number: 658.812.

122.
Improving tourism and hospitality services [electronic resource] / Eric Laws. by
  • Laws, Eric, 1945-
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Cambridge, MA : Cabi Pub., 2004
Availability: Items available for loan: Main Library (1)Call number: 910/.68.

123.
Researching customer satisfaction & loyalty [electronic resource] : how to find out what people really think / Paul Szwarc. by
  • Szwarc, Paul
  • ebrary, Inc
Series: Market research in practice series
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: London : Kogan Page, 2005
Availability: Items available for loan: Main Library (1)Call number: 658.8343.

124.
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation / Carolyn Blunt and Martin Hill-Wilson ; cover design by Andrew Ward. by
  • Blunt, Carolyn
  • Hill-Wilson, Martin
  • Ward, Andrew
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Chichester, England : Wiley, 2013Copyright date: �2013
Availability: Items available for loan: Main Library (1)Call number: 658.812.

125.
The 7 hidden reasons employees leave [electronic resource] : how to recognize the subtle signs and act before it's too late / Leigh Branham. by
  • Branham, Leigh
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: New York : American Management Association, c2005
Other title:
  • Seven hidden reasons employees leave
Availability: Items available for loan: Main Library (1)Call number: 658.3/14.

126.
Customer satisfaction [electronic resource] : practical tools for building important relationships / Dru Scott. by
  • Scott, Dru
  • ebrary, Inc
Series: Fifty-Minute series
Edition: 3rd ed.
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Menlo Park, Calif. : Crisp Publications, c2000
Availability: Items available for loan: Main Library (1)Call number: 658.8/343.

127.
The essential guide to employee engagement [electronic resource] : better business performance through staff satisfaction / Sarah Cook. by
  • Cook, Sarah, 1955-
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: London ; Philadelphia : Kogan Page, 2008
Other title:
  • Guide to employee engagement
Availability: Items available for loan: Main Library (1).

128.
The joyless economy [electronic resource] : the psychology of human satisfaction / Tibor Scitovsky. by
  • Scitovsky, Tibor
  • ebrary, Inc
Edition: Rev. ed.
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: New York : Oxford University Press, 1992
Availability: Items available for loan: Main Library (1).

129.
Making a living while making a difference [electronic resource] : conscious careers for an era of interdependence / Melissa Everett. by
  • Everett, Melissa
  • ebrary, Inc
Edition: Rev. ed.
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Gabriola Island, B.C. : New Society Publishers, 2007
Availability: Items available for loan: Main Library (1).

130.
Looking beyond the runway [electronic resource] : airlines innovating with best practices while facing realities / Nawal K. Taneja. by
  • Taneja, Nawal K
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Burlington, VT : Ashgate, 2010
Availability: Items available for loan: Main Library (1)Call number: 387.7068/4.

131.
Modern analysis of customer surveys [electronic resource] : with applications using R / edited by Ron S. Kenett, Silvia Salini. by
  • Kenett, Ron
  • Salini, Silvia
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Chichester : John Wiley & Sons, 2011
Availability: Items available for loan: Main Library (1)Call number: 658.8/3402855282.

132.
"Race", housing and social exclusion [electronic resource] / edited by Peter Somerville and Andy Steele. by
  • Somerville, Peter
  • Steele, Andy
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: London : Jessica Kingsley Pub, 2002
Availability: Items available for loan: Main Library (1)Call number: 363.599.

133.
Housing decisions in later life [electronic resource] / Roger Clough ... [et al.]. by
  • Clough, Roger
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Houndmills, Basingstoke, Hampshire ; New York, N.Y. : Palgrave Macmillan, 2004
Availability: Items available for loan: Main Library (1)Call number: 363.5/946/0941.

134.
Make your job a calling [electronic resource] : how the psychology of vocation can change your life at work / Bryan Dik and Ryan Duffy. by
  • Dik, Bryan J
  • Duffy, Ryan D
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: West Conshohocken, PA : Templeton Press, c2012
Availability: Items available for loan: Main Library (1)Call number: 650.101/9.

135.
Exceptional service, exceptional profit [electronic resource] : the secrets of building a five-star customer service organization / Leonardo Inghilleri and Micah Solomon. by
  • Inghilleri, Leonardo
  • Solomon, Micah
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: New York : American Management Association, 2010
Availability: Items available for loan: Main Library (1)Call number: 658.8/12.

136.
Consumer boycotts [electronic resource] : effecting change through the marketplace and the media / Monroe Friedman. by
  • Friedman, Monroe
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: New York : Routledge, 1999
Availability: Items available for loan: Main Library (1)Call number: 381/.3.

137.
The essentials of the new workplace [electronic resource] : a guide to the human impact of modern working practices / edited by David Holman ... [et al.]. by
  • Holman, David (David J.)
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Chichester, West Sussex, UK ; Hoboken, N.J. : John Wiley & Sons, c2005
Availability: Items available for loan: Main Library (1)Call number: 331.2.

138.
Innovating analytics : word of mouth index--use the next generation of net promoter to increase sales and drive results / Larry Freed. by
  • Freed, Larry
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Hoboken, New Jersey : John Wiley & Sons, Inc., [2013]
Availability: Items available for loan: Main Library (1)Call number: 658.8/72.

139.
Six sigma in HR transformation [electronic resource] : achieving excellence in service delivery / Mircea Albeanu and Ian Hunter with Jo Radford. by
  • Albeanu, Mircea
  • Hunter, Ian
  • Radford, Jo
  • ebrary, Inc
Series: Gower HR transformation series
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Farnham, U.K. : Gower, 2010
Availability: Items available for loan: Main Library (1).

140.
Who are "they" anyway? [electronic resource] : a tale of achieving success at work through personal accountability / BJ Gallagher and Steve Ventura. by
  • Gallagher, B. J. (Barbara J.), 1949-
  • Ventura, Steve
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Chicago, IL : Dearborn Trade, c2004
Availability: Items available for loan: Main Library (1)Call number: 650.1.

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