Work Engagement and Job Crafting of Service Employees Influencing Customer Outcomes.
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ArticlePublication details: Description: 277-292pSubject(s): Online resources:
In:
Vikalpa:The Journal for Decision Makers. 40(3), Jul-Sep 2015Summary: The article presents a study of work engagement and job crafting of service employees, and the implications for service managers, specifically in the area of reward and appraisal system of organizations. Topics discussed include the effects of job crafting on customer outcomes and service employee work engagement, the recognition and feedback to employees are important job resources, and the importance of job crafting in a service.
| Item type | Current library | Call number | Status | Notes | Date due | Barcode |
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Articles
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Main Library | Available | Available in EBSCO | AR14496 |
The article presents a study of work engagement and job crafting of service employees, and the implications for service managers, specifically in the area of reward and appraisal system of organizations. Topics discussed include the effects of job crafting on customer outcomes and service employee work engagement, the recognition and feedback to employees are important job resources, and the importance of job crafting in a service.
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