Work Engagement and Job Crafting of Service Employees Influencing Customer Outcomes.
Siddiqi, Mushtaq
Work Engagement and Job Crafting of Service Employees Influencing Customer Outcomes. - - 277-292p.
The article presents a study of work engagement and job crafting of service employees, and the implications for service managers, specifically in the area of reward and appraisal system of organizations. Topics discussed include the effects of job crafting on customer outcomes and service employee work engagement, the recognition and feedback to employees are important job resources, and the importance of job crafting in a service.
Work Engagement
Customer Satisfaction
HRM
Work Engagement and Job Crafting of Service Employees Influencing Customer Outcomes. - - 277-292p.
The article presents a study of work engagement and job crafting of service employees, and the implications for service managers, specifically in the area of reward and appraisal system of organizations. Topics discussed include the effects of job crafting on customer outcomes and service employee work engagement, the recognition and feedback to employees are important job resources, and the importance of job crafting in a service.
Work Engagement
Customer Satisfaction
HRM
