MARC details
| 000 -LEADER |
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| fixed length control field |
01195nab a2200181 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
151126b xxu||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
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| Personal name |
Siddiqi, Mushtaq |
| 245 ## - TITLE STATEMENT |
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| Title |
Work Engagement and Job Crafting of Service Employees Influencing Customer Outcomes. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
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| Place of publication, distribution, etc |
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| Name of publisher, distributor, etc |
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| Date of publication, distribution, etc |
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| 300 ## - PHYSICAL DESCRIPTION |
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| Extent |
277-292p. |
| 520 ## - SUMMARY, ETC. |
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| Summary, etc |
The article presents a study of work engagement and job crafting of service employees, and the implications for service managers, specifically in the area of reward and appraisal system of organizations. Topics discussed include the effects of job crafting on customer outcomes and service employee work engagement, the recognition and feedback to employees are important job resources, and the importance of job crafting in a service. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Work Engagement |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer Satisfaction |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
HRM |
| 773 0# - HOST ITEM ENTRY |
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| Host Biblionumber |
39826 |
| Place, publisher, and date of publication |
Indian Institute of Management Ahmadabad |
| Other item identifier |
S83530 |
| Title |
Vikalpa:The Journal for Decision Makers. 40(3), Jul-Sep 2015 |
| International Standard Serial Number |
0256-0909 |
| 856 ## - ELECTRONIC LOCATION AND ACCESS |
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| Uniform Resource Identifier |
http://web.b.ebscohost.com/ehost/detail/detail?sid=bcbe3434-5f9e-4549-baa0-7f0a78a50736%40sessionmgr112&vid=0&hid=116&bdata=JnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#AN=110506632&db=bth |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
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| Source of classification or shelving scheme |
Dewey Decimal Classification |
| Item type |
Articles |
