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	1.	Service Edge : 101 Companies That Profit From Customer Care by Zemke Ron Material type: Book; Format: print ; Literary form: Not fiction Language: ENG Publication details: New York Penguin 1989 Availability: Not available: Main Library: Lost (1). Add to cart (remove)
	2.	E-Business Intelligence by Liautaud B Material type: Book; Format: print ; Literary form: Not fiction Language: ENG Publication details: New York McGraw Hill 2001 Availability: Items available for loan: Main Library (1)Call number: 658.47 LIA. Place hold Add to cart (remove)
	3.	Customer Service Secrets by Economy Peter Material type: Book; Format: print ; Literary form: Not fiction Language: ENG Publication details: New Delhi Tata McGraw Hill 2004 Availability: Items available for loan: Main Library (1)Call number: 658.8 Eco. Place hold Add to cart (remove)
	4.	Handbook of Customer Satisfaction and Loyalty Measurement by Hill Nigel Alexander Jim Edition: 3rd Material type: Book; Format: print ; Literary form: Not fiction Language: ENG Publication details: USA Gower 2010 Availability: Items available for loan: Main Library (1)Call number: 658.8 HIL/ALE. Place hold Add to cart (remove)
	5.	Creating Customers: How To Increase Sales Through Non-Technique Selling by Weymes Pat Material type: Book; Format: print ; Literary form: Not fiction Language: ENG Publication details: New Delhi Kogan Page India 2007 Availability: Items available for loan: Main Library (3)Call number: 658.8 WEY, ... Place hold Add to cart (remove)
	6.	Effective Customer Care by Wellington, Pat Material type: Book; Format: print ; Literary form: Not fiction Publication details: New Delhi Kogan Page India 2010 Availability: Items available for loan: Main Library (14)Call number: 658.8 WEL, ... Place hold Add to cart (remove)
	7.	Customer Service In Retailing by Mishra Anil Gupta Ruchi Material type: Book; Format: print ; Literary form: Not fiction Language: ENG Publication details: New Delhi Wiley Student Edition 1900 Availability: Items available for loan: Main Library (2)Call number: 658.87 MIS, ... Place hold Add to cart (remove)
	8.	Power of High Touch: Cultivating the Culture of Customer Care by Siddiqui, Moid Siddiqui, Feroz Material type: Book; Format: print ; Literary form: Not fiction Publication details: Mumbai Jaico Publishing House 2014 Availability: Items available for loan: Main Library (2)Call number: 658.8 SID/SID, ... Place hold Add to cart (remove)
	9.	No cover image available Customer Care with eCRM by Ganesan G Series: ; 24 Edition: 7 Material type: Article Language: ENG Publication details: Apr 2004 0 Online access: Click here to access online Availability: Items available for loan: Main Library (1)Call number: Gan. Place hold Add to cart (remove)
	10.	No cover image available Determinants of Delegation : A Study in Five Star Hotels by Jha Sumi Series: ; 8 Edition: 2 Material type: Article Language: ENG Publication details: Jul-Dec 2004 0 Online access: Click here to access online Availability: Items available for loan: Main Library (1)Call number: Jha. Place hold Add to cart (remove)
	11.	No cover image available Who Killed the Sale? (Management CD) by Material type: Film; Type of visual material: Language: ENG Publication details: Mumbai National Eucation & Information Films 2004 Availability: Items available for loan: Main Library (1)Call number: 658.8 . Place hold Add to cart (remove)
	12.	No cover image available Organization Architecture Structures for Effective Service Delivery (Management CD) by Chaturvedi Mukesh Rana Namrata Material type: Film; Type of visual material: Language: ENG Publication details: New Delhi Excel Multimedia 2004 Availability: Items available for loan: Main Library (1)Call number: 658.4 Cha. Place hold Add to cart (remove)

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