Organization Architecture Structures for Effective Service Delivery (Management CD)

By: Contributor(s): Material type: FilmFilmLanguage: ENG Publication details: New Delhi Excel Multimedia 2004Subject(s): DDC classification:
  • 658.4 Cha
Summary: Customers don't care whether your organisation is a matrix or a pyramid structure.... they just want those 10 things that they need, plus excellent service. It is an important part of everybody's job description to ensure that customer service is delivered totally - the brand promise of the organisation extending to every touch point, so that everyone is equally responsible, not just one person in an organisation. We need to create the right climate for this. In this CD, Dr. Mukesh Chaturvedi and Namrata Rana have stressed on the organisation, their relationship with customers, the culture, the cause and the importance of customer delivery.
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CD Rom CD Rom Main Library 658.4 Cha (Browse shelf(Opens below)) Available CD237

Customers don't care whether your organisation is a matrix or a pyramid structure.... they just want those 10 things that they need, plus excellent service. It is an important part of everybody's job description to ensure that customer service is delivered totally - the brand promise of the organisation extending to every touch point, so that everyone is equally responsible, not just one person in an organisation. We need to create the right climate for this.

In this CD, Dr. Mukesh Chaturvedi and Namrata Rana have stressed on the organisation, their relationship with customers, the culture, the cause and the importance of customer delivery.

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