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	1.	No cover image available Service innovation management [electronic resource] / guest editor Allard C.R. van Riel. by van Riel, Allard C. R ebrary, Inc Series: Managing service quality: an international journal ; v. 15, no. 6 Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Bradford, England : Emerald Group Publishing, c2005 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)
	2.	No cover image available QUIS 9 symposium [electronic resource] : service excellence in management / guest editors: Professor Anders Gustafsson and Professor Bo Evardsson. by Evardsson, Bo Gustafsson, Anders ebrary, Inc Series: Managing service quality an international journal ; v.15, no. 2 Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Bradford, England : Emerald Group Publishing, c2005 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)
	3.	No cover image available Global trends and challenges in services [electronic resource] / guest editors: Marianna Sigala and Evangelos Christou. by Sigala, Marianna Christou, Evangelos ebrary, Inc Series: Managing Service Quality, an international journal ; 16, no. 4 Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Bradford, England : Emerald Group Publishing, c2006 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)
	4.	No cover image available Service quality [electronic resource] : crossing boundaries / guest editor, Steve Tax. by Tax, Steve ebrary, Inc Series: Managing service quality ; v.13, no. 2 Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Bradford, England : Emerald Group Publishing, c2003 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)
	5.	No cover image available Innovation and quality improvement in service organizations [electronic resource] / guest editors, Alison M. Dean and Ross L. Chapman. by Chapman, R. L. (Ross L.) Dean, Alison M ebrary, Inc Series: Managing service quality ; v.12, no. 6 Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Bradford, England : Emerald Group Publishing, c2002 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)
	6.	No cover image available New service paradigms [electronic resource] : AMA SERVSIG Conference 2003 / guest editors: Jay Kandampully and Raymond P. Fisk. by Kandampully, Jay Fisk, Raymond P ebrary, Inc Series: Managing service quality ; v. 14, no. 2/3, 2004. Material type: Book; Format: electronic available online ; Literary form: Not fiction ; Audience: General; Publication details: [Bradford, England] : Emerald Group Pub., 2004 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)

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