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1.
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Secret service [electronic resource] : hidden systems that deliver unforgettable customer service / John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson. by
  • DiJulius, John R, 1964-
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: New York : AMACOM, c2003
Online access:
Availability: Items available for loan: Main Library (1)Call number: 658.8/12.

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2.
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What's the secret? [electronic resource] : to providing a world-class customer experience / John R. DiJulius. by
  • DiJulius, John R, 1964-
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Hoboken, N.J. : Wiley, c2008
Other title:
  • To providing a world-class customer experience
Online access:
Availability: Items available for loan: Main Library (1)Call number: 658.8/12.

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