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81.
Your client's story [electronic resource] : know your clients and the rest will follow / Scott West and Mitch Anthony. by
  • West, Scott, 1959-
  • Anthony, Mitch
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Chicago : Dearborn Trade Pub., 2005
Availability: Items available for loan: Main Library (1)Call number: 332.6/2.

82.
E-business in the 21st century [electronic resource] : realities, challenges, and outlook / Jun Xu, Mohammed Quaddus. by
  • Xu, Jun, Ph. D, 1960-
  • Quaddus, M. A
  • ebrary, Inc
Series: Intelligent information systems ; v. 2.
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Hackensack, NJ : World Scientific, c2010
Availability: Items available for loan: Main Library (1)Call number: 658.8/72.

83.
Vtiger CRM beginner's guide [electronic resource] : record and consolidate all your customer information with vtiger CRM / Ian D. Rossi. by
  • Rossi, Ian D
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Birmingham, U.K. : Packt Pub. Ltd., 2011
Availability: Items available for loan: Main Library (1).

84.
Managing quality customer service [electronic resource] : a practical guide for establishing a service operation / William B. Martin. by
  • Martin, William B
  • ebrary, Inc
Series: Fifty-Minute series
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction ; Audience: General;
Publication details: Los Altos, Calif. : Crisp, c1989
Availability: Items available for loan: Main Library (1).

85.
Beyond customer service, revised [electronic resource] / Richard F. Gerson. by
  • Gerson, Richard F
  • ebrary, Inc
Series: Fifty-Minute series
Edition: Rev. ed.
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Menlo Park, Calif. : Crisp Publications, c1998
Availability: Items available for loan: Main Library (1)Call number: 658.8/12.

86.
Business performance through lean six sigma : linking the knowledge worker, the twelve pillars, and Baldrige / James T. Schutta. by
  • Schutta, James T, 1944- [author.]
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2006Copyright date: �2006
Availability: Items available for loan: Main Library (1)Call number: 658.48/013.

87.
Managing the customer experience : a measurement-based approach / Morris Wilburn. by
  • Wilburn, Morris, 1953- [author.]
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2006Copyright date: �2007
Availability: Items available for loan: Main Library (1)Call number: 658./12.

88.
Beyond world class [electronic resource] : building character, relationships and profits / Alan M. Ross, with Cecil Murphey. by
  • Ross, Alan M
  • Murphey, Cecil
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Chicago, IL : Dearborn Trade Pub., c2002
Availability: Items available for loan: Main Library (1)Call number: 658.8/12.

89.
Permission-based E-mail marketing that works! [electronic resource] / Kim MacPherson. by
  • MacPherson, Kim
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Chicago, IL : Dearborn Trade, c2001
Availability: Items available for loan: Main Library (1)Call number: 658.8/4.

90.
The behavioral advantage [electronic resource] : what the smartest, most successful companies do differently to win in the B2B arena / Terry R. Bacon and David G. Pugh. by
  • Bacon, Terry R
  • Pugh, David G. (David George), 1944-
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: New York : AMACOM, c2004
Availability: Items available for loan: Main Library (1)Call number: 658/.001/9.

91.
Microsoft Dynamics CRM 2011 customization & configuration (MB2-866) certification guide [electronic resource] : a practical guide to customizing and configuring Microsoft Dynamics CRM 2011 focused on helping you pass the certification exam / Neil Benson. by
  • Benson, Neil
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Birminghan, UK : Packt Pub., 2012
Availability: Items available for loan: Main Library (1).

92.
New service paradigms [electronic resource] : AMA SERVSIG Conference 2003 / guest editors: Jay Kandampully and Raymond P. Fisk. by
  • Kandampully, Jay
  • Fisk, Raymond P
  • ebrary, Inc
Series: Managing service quality ; v. 14, no. 2/3, 2004.
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction ; Audience: General;
Publication details: [Bradford, England] : Emerald Group Pub., 2004
Availability: Items available for loan: Main Library (1).

93.
4th party cyber logistics for air cargo [electronic resource] / by Sung-Chi Chu ... [et al.]. by
  • Chu, Sung-Chi
  • ebrary, Inc
Series: International series in operations research & management science ; 73.
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Boston : Kluwer Academic Publishers, c2004
Other title:
  • Fourth party cyber logistics for air cargo
Availability: Items available for loan: Main Library (1)Call number: 387.7/44/0285.

94.
Observing and registering emotional satisfaction of customer contacts [electronic resource] : for customer satisfaction & loyalty / H�useyin G�ung�or. by
  • G�ung�or, H�useyin
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Amsterdam : Vossiuspers UvA, c2007
Availability: Items available for loan: Main Library (1).

95.
How to win friends and influence profits [electronic resource] : the art of winning more business from your clients / David Kean and Chris Cowpe. by
  • Kean, David
  • Cowpe, Chris
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: London : Cyan, 2008
Availability: Items available for loan: Main Library (1)Call number: 658.812.

96.
Everyone is a customer [electronic resource] : a proven method for measuring the value of every relationship in the era of collaborative business / Jeffrey Shuman and Janice Twombly, with David Rottenberg. by
  • Shuman, Jeffrey C, 1945-
  • Twombly, Janice
  • Rottenberg, David, 1946-
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: [Chicago, IL] : Dearborn Trade Publishing, 2002
Availability: Items available for loan: Main Library (1)Call number: 658.8/12.

97.
Making the client connection [electronic resource] : maximizing the power of your personality, presentations, and presence / Gary DeMoss and Mitch Anthony. by
  • DeMoss, Gary
  • Anthony, Mitch
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Chicago : Dearborn Trade Pub., c2004
Availability: Items available for loan: Main Library (1)Call number: 332.024/0068/8.

98.
Pathways less travelled to value creation [electronic resource] : interaction, dialogue and knowledge generation / guest editor, David Ballantyne. by
  • Ballantyne, David
  • ebrary, Inc
Series: Journal of business & industrial marketing ; v. 19, no. 2.
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction ; Audience: General;
Publication details: [Bradford, England] : Emerald Group Pub., 2004
Availability: Items available for loan: Main Library (1).

99.
True alignment : linking company culture with customer needs for extraordinary results / Edgar Papke. by
  • Papke, Edgar
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: New York : AMACOM, [2014]Copyright date: �2014
Availability: Items available for loan: Main Library (1)Call number: 658.8.

100.
Beyond selling value [electronic resource] : a proven process to avoid the vendor trap / Mark Shonka, Dan Kosch. by
  • Shonka, Mark
  • Kosch, Dan
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Chicago : Dearborn Trade Pub., c2002
Availability: Items available for loan: Main Library (1)Call number: 658.8/1.

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