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581.
Beyond the ultimate question : a systematic approach to improve customer loyalty / Bob E. Hayes. by
  • Hayes, Bob E, 1963- [author.]
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2009
Availability: Items available for loan: Main Library (1)Call number: 658.8/343.

582.
Superior customer satisfaction and loyalty : engaging customers to drive performance / Sheldon D. Goldstein. by
  • Goldstein, Sheldon D [author.]
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2009Copyright date: �2010
Availability: Items available for loan: Main Library (1)Call number: 658.8/12.

583.
The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior / Michael W. Lowenstein. by
  • Lowenstein, Michael W, 1942- [author.]
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2011Copyright date: �2012
Availability: Items available for loan: Main Library (1)Call number: 658.8/12.

584.
Customer-centered telecommunications services marketing [electronic resource] / Karen G. Strouse. by
  • Strouse, Karen G
  • ebrary, Inc
Series: Artech House telecommunications library
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Boston : Artech House, c2004
Availability: Items available for loan: Main Library (1)Call number: 384/.043/0688.

585.
Conquering consumerspace [electronic resource] : marketing strategies for a branded world / Michael R. Solomon. by
  • Solomon, Michael R
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: New York : AMACOM, c2003
Availability: Items available for loan: Main Library (1)Call number: 658.8/27.

586.
The real-time contact center [electronic resource] / Donna Fluss. by
  • Fluss, Donna
  • ebrary, Inc
Edition: 1st ed.
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: New York, NY : AMACOM Books, c2005
Availability: Items available for loan: Main Library (1)Call number: 658.8/12.

587.
Customer service training 101 [electronic resource] : quick and easy techniques that get great results / Renee Evenson. by
  • Evenson, Renee, 1951-
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: New York : AMACOM, c2005
Availability: Items available for loan: Main Library (1)Call number: 658.8/12.

588.
Secret service [electronic resource] : hidden systems that deliver unforgettable customer service / John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson. by
  • DiJulius, John R, 1964-
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: New York : AMACOM, c2003
Availability: Items available for loan: Main Library (1)Call number: 658.8/12.

589.
Customer relationship management [electronic resource] : an Emerald guide. by
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Bradford, England : Emerald Group Publishing, c2005
Availability: Items available for loan: Main Library (1).

590.
Corporate and customer communications [electronic resource] : an Emerald guide. by
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Bradford, England : Emerald Group Publishing, c2005
Availability: Items available for loan: Main Library (1).

591.
Customer service management training 101 [electronic resource] : quick and easy techniques that get great results / Ren�ee Evenson. by
  • Evenson, Renee, 1951-
  • ebrary, Inc
Edition: 1st ed.
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: New York : American Management Association, c2012
Availability: Items available for loan: Main Library (1)Call number: 658.3/1245.

592.
Advanced database marketing [electronic resource] : innovative methodologies and applications for managing customer relationships / edited by Kristof Coussement, Koen W. De Bock and Scott A. Neslin. by
  • Coussement, Kristof
  • Bock, Koen W. de
  • Neslin, Scott A, 1952-
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Burlington, Vt. : Gower, c2013
Availability: Items available for loan: Main Library (1)Call number: 658.8/120285574.

593.
Build for change : revolutionizing customer engagement through continuous digital innovation / Alan Trefler. by
  • Trefler, Alan [author.]
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Hoboken, New Jersey : Wiley, 2014Copyright date: �2014
Availability: Items available for loan: Main Library (1)Call number: 658.812.

594.
Creating value with customers [electronic resource] / editor: Robert M. Randall. by
  • Randall, Robert M
  • ebrary, Inc
Series: Strategy & leadership ; v.34, no.2
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Bradford, England : Emerald Group Publishing, c2006
Availability: Items available for loan: Main Library (1).

595.
Rules to break and laws to follow [electronic resource] : how your business can beat the crisis of short-termism / Don Peppers, Martha Rogers. by
  • Peppers, Don
  • Rogers, Martha, 1952-
  • ebrary, Inc
Series: Microsoft executive leadership series
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Hoboken, N.J. : John Wiley & Sons, c2008
Availability: Items available for loan: Main Library (1)Call number: 658.4/09.

596.
Practical insights on customer service [electronic resource] : an African perspective / Emmanuel Danstan Chinunda. by
  • Chinunda, Emmanuel Danstan
  • ebrary, Inc
Edition: 1st ed.
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: London : Adonis & Abbey Publishers Ltd., 2011
Availability: Items available for loan: Main Library (1).

597.
Join the conversation [electronic resource] : how to engage marketing-weary consumers with the power of community, dialogue, and partnership / Joseph Jaffe. by
  • Jaffe, Joseph, 1970-
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Hoboken, N.J. : John Wiley & Sons, c2007
Availability: Items available for loan: Main Library (1)Call number: 658.8/343.

598.
Relationship marketing [electronic resource] : theory and practice / edited by Francis Buttle. by
  • Buttle, Francis
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: London : Paul Chapman, c1996
Availability: Items available for loan: Main Library (1).

599.
Reshaping retail [electronic resource] : why technology is transforming the industry and how to win in the new consumer driven world / Stefan Niemeier, Andrea Zocchi, and Marco Catena. by
  • Niemeier, Stefan, 1973-
  • Zocchi, Andrea
  • Catena, Marco, 1977-
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Chichester, West Sussex, U.K. : Wiley, c2013
Availability: Items available for loan: Main Library (1)Call number: 658.8/7.

600.
Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs / Nicolas Hoffmann ; sponsored by the WU Vienna University of Economics and Business ; cover design, Atelier Platen. by
  • Hoffmann, Nicolas, 1983-
  • Platen, Atelier
  • Wirtschaftsuniversit�at Wien
Series: Forschungsergebnisse der Wirtschaftsuniversit�at Wien ; Bd. 61.
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Frankfurt am Main, Germany : PL Academic Research, 2013Copyright date: �2013
Availability: Items available for loan: Main Library (1)Call number: 658.8/343.

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