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	41.	Why CRM Does't work: how to win by letting customers manage the relationship by Newell Frederick Material type: Book; Format: print ; Literary form: Not fiction Publication details: New Delhi Kogan Page 2008 Availability: Items available for loan: Distance Learning (1)Call number: 658.8 NEW. Place hold Add to cart (remove)
	42.	B2B Marketing : a South-Asian perspective by Hutt, Michael D Sharma, Dheeraj Speh, Thomas W Edition: 11th ed. Material type: Book; Format: print ; Literary form: Not fiction Publication details: Delhi Cengage Learning 2014 Availability: Items available for loan: Main Library (2)Call number: 658.8 HUT, ... Place hold Add to cart (remove)
	43.	Outrageous Business Growth by Bermont, Debbie Material type: Book; Format: print ; Literary form: Not fiction Publication details: New Delhi Viva Books 2007 Availability: Items available for loan: Main Library (10)Call number: 658.81 BER, ... Place hold Add to cart (remove)
	44.	No cover image available Examining the Impact of Organizational Culture on Customer Centricity in Organizations:An Analysis by Bedarkar, Madhura...(et al) Source: Prabandhan: 9(2) Feb 2016 Material type: Article; Format: print Publication details: Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)
	45.	No cover image available we have to get used to a world that is continuously in beta mode by Gupta, Anant Source: Smart Manager, 15(4) July- Aug 2016 Material type: Article; Format: print Publication details: Online access: Click here to access online Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)
	46.	Key Account Selling by Hanan, Mack Edition: 2nd ed. Material type: Book; Format: print ; Literary form: Not fiction Publication details: New York American Management Association (AMACOM) 1989 Availability: Items available for loan: Main Library (1)Call number: 658.8 HAN. Place hold Add to cart (remove)
	47.	Customer Relationship Management by Singh, Sita Ram Material type: Book; Format: print ; Literary form: Not fiction Publication details: New Delhi A.P.H. Publishing 2016 Availability: Items available for loan: Main Library (1)Call number: 658.8 SIN. Lists: Customer Relationship Management. Place hold Add to cart (remove)
	48.	Enterprise One-To-One by Peppers, Don Material type: Book; Format: print ; Literary form: Not fiction Publication details: New York Piatkus 1997 Availability: Items available for loan: Main Library (1)Call number: 658.8 PEP. Place hold Add to cart (remove)
	49.	Customer Relationship Management: Concepts and Technologies by Buttle Francis Edition: 3rd Material type: Book; Format: print ; Literary form: Not fiction Publication details: London Routledge 2016 Availability: Items available for loan: Main Library (1)Call number: 658.8 BUT. Lists: Customer Relationship Management. Place hold Add to cart (remove)
	50.	Customer Relationship Management by Roberts-Phelps Graham Material type: Book; Format: print ; Literary form: Not fiction Publication details: Great Britain Hawksmere 2001 Availability: Items available for loan: Main Library (1)Call number: 658.8 ROB. Lists: Customer Relationship Management. Place hold Add to cart (remove)
	51.	Games Customers Play by Dorairaj Ramesh Publication details: Haryana Portfolio Penguin 2018 Availability: Items available for loan: Main Library (1)Call number: 658.8 DOR. Place hold Add to cart (remove)
	52.	Services Marketing by Zeithaml, Valarie A Edition: 7th ed. Material type: Book; Format: print ; Literary form: Not fiction Publication details: Chennai McGraw Hill Education (India) Private Limited 2018 Availability: Items available for loan: Main Library (4)Call number: 658.8 ZEI, ... Not available: Main Library: Checked out (1). Place hold Add to cart (remove)
	53.	Customer Relationship Management: The Bottom Line To Optimizing Your ROI by Anton, Jon Petouhoff, Natalie L Kalia, Shalini Edition: 2nd ed. Publication details: Delhi Pearson India Education Services Pvt.Ltd 2013 Availability: Items available for loan: Main Library (1)Call number: 658.8 ANT. Lists: Customer Relationship Management. Place hold Add to cart (remove)
	54.	Customer Relationship Management: Concepts and Cases by Rai Alok Kumar Material type: Book; Format: print ; Literary form: Not fiction Publication details: New Delhi PHI Learning Private Limited 2008 Availability: Items available for loan: Main Library (1)Call number: 658.8 RAI. Lists: Customer Relationship Management. Place hold Add to cart (remove)
	55.	Customer Centricity : Focus on the Right Customers for Strategic Advantage by Fader, Peter Publication details: Philadelphia Wharton School Press Books 2020 Availability: Items available for loan: Main Library (1)Call number: 658.8 FAD. Lists: New Arrivals July 2023. Place hold Add to cart (remove)
	56.	No cover image available Revitalizing KAM Process at ABC Steel Company: Case by Bhattacharya, Kaushik Datta, Biplab Series: Vikalpa: The Journal for Decision Makers Material type: Book; Format: print ; Literary form: Not fiction Publication details: India Sage Jan-Mar 2014 Online access: Revitalizing KAM Process at ABC Steel Company: Case Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)
	57.	No cover image available Revitalizing KAM Process at ABC Steel Company: Case Analysis by Bhattacharjee, Koustab Raichaudhuri, Anjan Datta, Saroj Kumar Series: Vikalpa: The Journal for Decision Makers Source: Revitalizing KAM Process at ABC Steel Company: Material type: Book; Format: print ; Literary form: Not fiction Publication details: India Sage Jan-Mar 2014 Online access: Case Analysis Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)

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