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41.
Complex service delivery processes : strategy to operations / Jean Harvey. by
  • Harvey, Jean, 1950- [author.]
Edition: Second edition.
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2010Copyright date: �2011
Online access:
Availability: Items available for loan: Main Library (1)Call number: 658.

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42.
ISO 9001:2008 explained / Charles A. Cianfrani, Joseph J. Tsiakals, John E. (Jack) West. by
  • Cianfrani, Charles A [author.]
  • Tsiakals, Joseph J [author.]
  • West, Jack, 1944- [author.]
Edition: Third edition.
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2009
Online access:
Availability: Items available for loan: Main Library (1)Call number: 658.4/013.

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43.
The internal auditing pocket guide : preparing, performing, reporting, and follow-up / J.P. Russell. by
  • Russell, J. P. (James P.), 1945- [author.]
Edition: Second edition.
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2007
Online access:
Availability: Items available for loan: Main Library (1)Call number: 657/.458.

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44.
Enabling excellence : the seven elements essential to achieving competitive advantage / Timothy A. Pine. by
  • Pine, Timothy A, 1949- [author.]
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2007
Online access:
Availability: Items available for loan: Main Library (1)Call number: 658.3/124.

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45.
Sustainable business and industry : designing and operating for social and environmental responsibility / Joseph J. Jacobsen. by
  • Jacobsen, Joseph, 1953- [author.]
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, [2011]Copyright date: �2011
Online access:
Availability: Items available for loan: Main Library (1)Call number: 658.4/08.

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46.
Insights to performance excellence 2011-2012 : understanding the integrates management system and baldrige / Mark L. Blazey. by
  • Blazey, Mark L [author.]
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Milwaukee : ASQ Quality Press, 2011
Online access:
Availability: Items available for loan: Main Library (1)Call number: 658.4/013.

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47.
Six sigma marketing : from cutting costs to growing market share / R. Eric Reidenbach. by
  • Reidenbach, R. Eric [author.]
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2009
Online access:
Availability: Items available for loan: Main Library (1)Call number: 658.8/02.

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48.
ISO lesson guide 2008 : pocket guide to ISO 9001:2008 / Dennis R. Arter and J.P. Russell. by
  • Arter, Dennis R, 1947- [author.]
  • Russell, J. P. (James P.), 1945- [author.]
Edition: Third edition.
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2008Copyright date: �2009
Online access:
Availability: Items available for loan: Main Library (1)Call number: 658.4/013.

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49.
No cover image available
Eauditing fundamentals : virtual communication and remote auditing / J. P. Russell, Shauna Wilson. by
  • Russell, J. P. (James P.), 1945- [author.]
  • Wilson, Shauna, 1959- [author.]
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2013Copyright date: �2013
Online access:
Availability: Items available for loan: Main Library (1)Call number: 657/.45.

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50.
Performance metrics : the levers for process management / Duke Okes ; Matt Meinholz, acquisitions editor ; Paul Daniel O'Mara, project editor. by
  • Okes, Duke [author.]
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2013Copyright date: �2013
Online access:
Availability: Items available for loan: Main Library (1)Call number: 658.4013.

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51.
Lean ISO 9001 : adding spark to your ISO 9001 QMS and sustainability to your lean efforts / Mike Micklewright. by
  • Micklewright, Mike [author.]
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2010
Online access:
Availability: Items available for loan: Main Library (1)Call number: 658.5.

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52.
Root cause analysis : the core of problem solving and corrective action / Duke Okes. by
  • Okes, Duke, 1949- [author.]
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2009
Online access:
Availability: Items available for loan: Main Library (1)Call number: 658.4/03.

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53.
How to audit the process-based QMS / Dennis R. Arter, Charles A. Cianfrani, and John E. (Jack) West. by
  • Arter, Dennis R, 1947- [author.]
  • Cianfrani, Charles A [author.]
  • West, Jack, 1944- [author.]
Edition: Second edition.
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2012Copyright date: �2013
Online access:
Availability: Items available for loan: Main Library (1)Call number: 657/.458.

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54.
Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods / Bob E. Hayes. by
  • Hayes, Bob E, 1963- [author.]
Edition: Third edition.
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2008
Online access:
Availability: Items available for loan: Main Library (1)Call number: 658.8/12.

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55.
Do it right the second time : benchmarking best practices in the quality change process / Peter Merrill. by
  • Merrill, Peter [author.]
Edition: Second edition.
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2009
Online access:
Availability: Items available for loan: Main Library (1)Call number: 658.5/62.

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56.
The executive guide to understanding and implementing the Baldrige criteria : improve revenue and create organizational excellence / Denis Leonard, Mac McGuire. by
  • Leonard, Denis, 1949- [author.]
  • McGuire, Mac, 1969- [author.]
Series: ASQ Quality Management Division economics of quality book series
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2007
Other title:
  • Baldrige criteria
Online access:
Availability: Items available for loan: Main Library (1)Call number: 658.4/013.

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57.
CAPA for the FDA-regulated industry / Jos�e Rodr�iguez P�erez. by
  • Rodr�iguez P�erez, Jos�e, 1961- [author.]
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2010Copyright date: �2011
Online access:
Availability: Items available for loan: Main Library (1)Call number: 615.1068/1.

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58.
Dare to be different! : reflections on certain business practices / James L. Lamprecht, Renato Ricci. by
  • Lamprecht, James L, 1947- [author.]
  • Ricci, Renato, 1962- [author.]
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2009Copyright date: �2010
Online access:
Availability: Items available for loan: Main Library (1)Call number: 658.

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59.
No cover image available
The ASQ quality improvement pocket guide : basic history, concepts, tools, and relationships / Grace L. Duffy, editor. by
  • Duffy, Grace L [editor.]
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2013Copyright date: �2013
Online access:
Availability: Items available for loan: Main Library (1)Call number: 658.5.

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60.
Out of another @#&*% crisis! : motivation through humiliation / Mike Micklewright. by
  • Micklewright, Mike [author.]
Material type: Text Book; Format: available online remote; Nature of contents: biography; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2010
Other title:
  • Out of another crisis
  • Motivation through humiliation
Online access:
Availability: Items available for loan: Main Library (1)Call number: 658.4/013.

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