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Complex service delivery processes : strategy to operations / Jean Harvey.

By: Material type: BookBookPublisher: Milwaukee, Wisconsin : ASQ Quality Press, 2010Copyright date: �2011Edition: Second editionDescription: 1 online resource (464 pages) : illustrationsContent type:
  • text
Media type:
  • computer
Carrier type:
  • online resource
ISBN:
  • 9780873898003 (e-book)
Subject(s): Genre/Form: Additional physical formats: Print version:: Complex service delivery processes : strategy to operations.DDC classification:
  • 658 22
LOC classification:
  • HD9980.5 .H375 2010eb
Online resources:
Contents:
Toward value and strategic advantage through rigorous execution -- The nature of value -- The nature of processes -- Think globally, act locally -- Professional service delivery processes -- Managing a process -- Connecting value to processes : the techniques -- The learning cycle and the kaizen event -- Doing things better : improving an existing process -- Doing things right the first time : designing a process that works -- The approaches to and practice of continuous improvement -- Personal processes : wellness and the one-person business.
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Holdings
Item type Current library Call number Status Date due Barcode
E-Books E-Books Main Library 658 (Browse shelf(Opens below)) Available

Includes bibliographical references and index.

Toward value and strategic advantage through rigorous execution -- The nature of value -- The nature of processes -- Think globally, act locally -- Professional service delivery processes -- Managing a process -- Connecting value to processes : the techniques -- The learning cycle and the kaizen event -- Doing things better : improving an existing process -- Doing things right the first time : designing a process that works -- The approaches to and practice of continuous improvement -- Personal processes : wellness and the one-person business.

Description based on print version record.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2014. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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