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21.
The Significance and Methods of Adopting Customer Loyalty by
  • Thomas Kurian & Antony Jiju
Material type: Article Article
Language: ENG
Publication details: Productivity Oct-Dec. 1997 0
Availability: Items available for loan: Main Library (1)Call number: .

22.
E-Loyalty by
  • Reichheld F.F. & Schefter P
Material type: Article Article
Language: ENG
Publication details: HBR July-Aug 2000 0
Availability: Items available for loan: Main Library (1)Call number: .

23.
Linking Actions to Profits by
  • Epstein M J
Material type: Article Article
Language: ENG
Publication details: MIT Sloan Management Review Spring 2001 0
Availability: Items available for loan: Main Library (1)Call number: .

24.
Their Customers So Well by
  • Davenport T H
Material type: Article Article
Language: ENG
Publication details: MIT Sloan Management Review Winter 2001 0
Availability: Items available for loan: Main Library (1)Call number: .

25.
Key to Customer Loyalty by
  • Phelps Glenn
Series: ; 7
Edition: 10
Material type: Article Article
Language: ENG
Publication details: Mar 2004 0
Availability: Items available for loan: Main Library (1)Call number: Phe.

26.
Consumer Enigma by
  • Anand M
Series: ; 26
Edition: 45
Material type: Article Article
Language: ENG
Publication details: 2 Apr, 2007 0
Availability: Items available for loan: Main Library (1)Call number: Ana.

27.
Linking Customer Loyalty to Growth by
  • Keiningham Timothy L
Series: ; 49
Edition: 4
Material type: Article Article
Language: ENG
Publication details: Summer 2008 0
Availability: Items available for loan: Main Library (1)Call number: Kei.

28.
Are Women More Loyal Customers Than Men? Gender Differences in Loyalty to Firms and Individual Service Providers by
  • Melnyk Valentyna
Series: ; 73
Edition: 4
Material type: Article Article
Language: ENG
Publication details: July 2009 0
Availability: Items available for loan: Main Library (1)Call number: Mel.

29.
Customer Loyalty Programs and Marketing Strategies by
  • Ramesh H N
Series: ; 41
Edition: 7
Material type: Article Article
Language: ENG
Publication details: Jul 2011 0
Availability: Items available for loan: Main Library (1)Call number: Ram.

30.
Investigation into Service Quality-Customer Loyalty Relationship: The Moderating Influences by
  • Srivastava Medha
  • Rai Alok Kumar
Series: ; 41
Edition: 1
Material type: Article Article
Language: ENG
Publication details: Mar 2014 0
Availability: Items available for loan: Main Library (1)Call number: Sri/Rai.

31.
Reincarnation of Loyalty: Customer Loyalty is dead. So why are marketers unleashing hundreds of loyalty programmes? Can you buy loyalty? by
  • Narayanan Chitra
Series: ; 33
Edition: 20
Material type: Article Article
Language: ENG
Publication details: (20/05/2012 - 02/06/2014) 0
Availability: Items available for loan: Main Library (1)Call number: Nar.

32.
Customer Loyalty Programs: Analysis and Scope Retail Industry by
  • Jain Jinisha
Material type: Mixed materialsMixed materials
Language: ENG
Publication details: MMS Marketing 2011 - 13 15 2013
Availability: Items available for loan: Main Library (1)Call number: .

33.
Role of Customer Relationship Management (CRM) in Ensuring Customer Loyalty: A Study on Online Retail by
  • Tewari Ishank
Material type: Mixed materialsMixed materials
Language: ENG
Publication details: PGDM Marketing 2011 - 13 32 2013
Availability: Items available for loan: Main Library (1)Call number: .

34.
Customer Loyalty Programme by
  • Jain Jinisha
Material type: Mixed materialsMixed materials
Language: ENG
Publication details: MMS (Marketing) 15 2011
Availability: Items available for loan: Main Library (1)Call number: .

35.
Role of Customer Relationship Management (CRM) in Ensuring Customer Loyalty by
  • Tewari Ishank
Material type: Mixed materialsMixed materials
Language: ENG
Publication details: MMS (Marketing) 32 2011
Availability: Items available for loan: Main Library (1)Call number: .

36.
Mobile telecommunication customer loyalty in Nigeria : determining factors / Olayiwola Bello. by
  • Bello, Olayiwola [author.]
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Hamburg, Germany : Diplomica Verlag, 2013Copyright date: �2013
Availability: Items available for loan: Main Library (1)Call number: 658.812.

37.
Researching customer satisfaction & loyalty [electronic resource] : how to find out what people really think / Paul Szwarc. by
  • Szwarc, Paul
  • ebrary, Inc
Series: Market research in practice series
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: London : Kogan Page, 2005
Availability: Items available for loan: Main Library (1)Call number: 658.8343.

38.
Customer winback [electronic resource] : how to recapture lost customers and keep them loyal / Jill Griffin and Michael W. Lowenstein ; foreword by Don Peppers and Martha Rogers. by
  • Griffin, Jill
  • Lowenstein, Michael W, 1942-
  • ebrary, Inc
Series: Jossey-Bass business & management series
Edition: 1st ed.
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: San Francisco : Jossey-Bass, c2001
Availability: Items available for loan: Main Library (1)Call number: 658.8/12.

39.
Brand advocates [electronic resource] : turning enthusiastic customers into a powerful marketing force / Rob Fuggetta. by
  • Fuggetta, Rob
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Hoboken, N.J. : Wiley, 2012
Availability: Items available for loan: Main Library (1)Call number: 658.8/2.

40.
Exceptional service, exceptional profit [electronic resource] : the secrets of building a five-star customer service organization / Leonardo Inghilleri and Micah Solomon. by
  • Inghilleri, Leonardo
  • Solomon, Micah
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: New York : American Management Association, 2010
Availability: Items available for loan: Main Library (1)Call number: 658.8/12.

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