Your search returned 42 results.

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	21.	No cover image available Exceptional service, exceptional profit [electronic resource] : the secrets of building a five-star customer service organization / Leonardo Inghilleri and Micah Solomon. by Inghilleri, Leonardo Solomon, Micah ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: New York : American Management Association, 2010 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8/12. Place hold Add to cart (remove)
	22.	No cover image available Consumer boycotts [electronic resource] : effecting change through the marketplace and the media / Monroe Friedman. by Friedman, Monroe ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: New York : Routledge, 1999 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 381/.3. Place hold Add to cart (remove)
	23.	Innovating analytics : word of mouth index--use the next generation of net promoter to increase sales and drive results / Larry Freed. by Freed, Larry Material type: Book; Format: available online ; Literary form: Not fiction Publisher: Hoboken, New Jersey : John Wiley & Sons, Inc., [2013] Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8/72. Place hold Add to cart (remove)
	24.	No cover image available Six sigma in HR transformation [electronic resource] : achieving excellence in service delivery / Mircea Albeanu and Ian Hunter with Jo Radford. by Albeanu, Mircea Hunter, Ian Radford, Jo ebrary, Inc Series: Gower HR transformation series Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Farnham, U.K. : Gower, 2010 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)
	25.	No cover image available Managing the customer experience : a measurement-based approach / Morris Wilburn. by Wilburn, Morris, 1953- [author.] Material type: Book; Format: available online ; Literary form: Not fiction Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2006Copyright date: �2007 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658./12. Place hold Add to cart (remove)
	26.	No cover image available Measuring customer satisfaction [electronic resource] / Richard F. Gerson. by Gerson, Richard F ebrary, Inc Series: Fifty-Minute series Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Menlo Park, Calif. : Crisp Publications, c1993 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8/12. Place hold Add to cart (remove)
	27.	No cover image available How to win friends and influence profits [electronic resource] : the art of winning more business from your clients / David Kean and Chris Cowpe. by Kean, David Cowpe, Chris ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: London : Cyan, 2008 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.812. Place hold Add to cart (remove)
	28.	No cover image available Operations rules [electronic resource] : delivering customer value through flexible operations / David Simchi-Levi. by Simchi-Levi, David ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Cambridge, Mass. : MIT Press, c2010 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.4/034. Place hold Add to cart (remove)
	29.	No cover image available Consumer satisfaction [electronic resource] : advancements in theory, modeling, and empirical findings / Alessandro M. Peluso. by Peluso, Alessandro M, 1978- ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Bern, Switzerland ; New York : Peter Lang, c2011 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8/343. Place hold Add to cart (remove)
	30.	Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods / Bob E. Hayes. by Hayes, Bob E, 1963- [author.] Edition: Third edition. Material type: Book; Format: available online ; Literary form: Not fiction Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2008 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8/12. Place hold Add to cart (remove)
	31.	Beyond the ultimate question : a systematic approach to improve customer loyalty / Bob E. Hayes. by Hayes, Bob E, 1963- [author.] Material type: Book; Format: available online ; Literary form: Not fiction Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2009 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8/343. Place hold Add to cart (remove)
	32.	Superior customer satisfaction and loyalty : engaging customers to drive performance / Sheldon D. Goldstein. by Goldstein, Sheldon D [author.] Material type: Book; Format: available online ; Literary form: Not fiction Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2009Copyright date: �2010 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8/12. Place hold Add to cart (remove)
	33.	No cover image available Customer-centered telecommunications services marketing [electronic resource] / Karen G. Strouse. by Strouse, Karen G ebrary, Inc Series: Artech House telecommunications library Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Boston : Artech House, c2004 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 384/.043/0688. Place hold Add to cart (remove)
	34.	No cover image available Secret service [electronic resource] : hidden systems that deliver unforgettable customer service / John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson. by DiJulius, John R, 1964- ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: New York : AMACOM, c2003 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8/12. Place hold Add to cart (remove)
	35.	Build for change : revolutionizing customer engagement through continuous digital innovation / Alan Trefler. by Trefler, Alan [author.] Material type: Book; Format: available online ; Literary form: Not fiction Publisher: Hoboken, New Jersey : Wiley, 2014Copyright date: �2014 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.812. Place hold Add to cart (remove)
	36.	No cover image available Prosperity for all [electronic resource] : consumer activism in an era of globalization / Matthew Hilton. by Hilton, Matthew ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Ithaca : Cornell University Press, 2009 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 381.3/4. Place hold Add to cart (remove)
	37.	Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs / Nicolas Hoffmann ; sponsored by the WU Vienna University of Economics and Business ; cover design, Atelier Platen. by Hoffmann, Nicolas, 1983- Platen, Atelier Wirtschaftsuniversit�at Wien Series: Forschungsergebnisse der Wirtschaftsuniversit�at Wien ; Bd. 61. Material type: Book; Format: available online ; Literary form: Not fiction Publisher: Frankfurt am Main, Germany : PL Academic Research, 2013Copyright date: �2013 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8/343. Place hold Add to cart (remove)
	38.	No cover image available What's the secret? [electronic resource] : to providing a world-class customer experience / John R. DiJulius. by DiJulius, John R, 1964- ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Hoboken, N.J. : Wiley, c2008 Other title: To providing a world-class customer experience Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8/12. Place hold Add to cart (remove)
	39.	Now, Build a Great Business!: 7 Ways to Maximize Your Profits in Any Market by Thompson, Mark Material type: Book; Format: print ; Literary form: Not fiction Publication details: New York AMACOM 2011 Availability: Items available for loan: Main Library (3)Call number: 658 THO, ... Place hold Add to cart (remove)
	40.	Successful Customer Care by McLanachan, Di Series: Teach Yourself Material type: Book; Format: print ; Literary form: Not fiction Publication details: London Hodder Education 2012 Availability: Items available for loan: Main Library (2)Call number: 658.8 MCL, ... Place hold Add to cart (remove)

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Your search returned 42 results.