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121.
Join the conversation [electronic resource] : how to engage marketing-weary consumers with the power of community, dialogue, and partnership / Joseph Jaffe. by
  • Jaffe, Joseph, 1970-
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Hoboken, N.J. : John Wiley & Sons, c2007
Availability: Items available for loan: Main Library (1)Call number: 658.8/343.

122.
Relationship marketing [electronic resource] : theory and practice / edited by Francis Buttle. by
  • Buttle, Francis
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: London : Paul Chapman, c1996
Availability: Items available for loan: Main Library (1).

123.
Blogging for business [electronic resource] : everything you need to know and why you should care / Shel Holtz and Ted Demopoulos. by
  • Holtz, Shel
  • Demopoulos, Ted
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Chicago, IL : Kaplan Pub., 2006
Availability: Items available for loan: Main Library (1)Call number: 006.7.

124.
The supernova advisor [electronic resource] : crossing the invisible bridge to exceptional client service and consistent growth / Rob Knapp. by
  • Knapp, Rob, 1946-
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Hoboken, N.J. : John Wiley & Sons, c2008
Availability: Items available for loan: Main Library (1)Call number: 658.8/12.

125.
Tactical transparency [electronic resource] : how leaders can leverage social media to maximize value and build their brand / Shel Holtz, John C. Havens ; foreword by Lynne D. Johnson. by
  • Holtz, Shel
  • Havens, John C
  • International Association of Business Communicators
  • ebrary, Inc
Edition: 1st ed.
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: San Francisco, CA : Jossey-Bass, c2009
Availability: Items available for loan: Main Library (1)Call number: 658.8/02.

126.
Strategic customer service [electronic resource] : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / John A. Goodman. by
  • Goodman, John A
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: New York : AMACOM, c2009
Availability: Items available for loan: Main Library (1)Call number: 658.8/12.

127.
Social network analysis in telecommunications [electronic resource] / Carlos Andre Reis Pinheiro. by
  • Reis Pinheiro, Carlos Andre, 1940-
  • ebrary, Inc
Series: Wiley and SAS business series
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Hoboken, NJ : Wiley, c2011
Availability: Items available for loan: Main Library (1)Call number: 384.068/8.

128.
The financial services marketing handbook [electronic resource] : tactics and techniques that produce results / Evelyn Ehrlich and Duke Fanelli. by
  • Ehrlich, Evelyn, 1950-
  • Fanelli, Duke, 1954-
  • ebrary, Inc
Edition: 2nd ed.
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Hoboken, NJ : Bloomberg Press, c2012
Availability: Items available for loan: Main Library (1)Call number: 332.1068/8.

129.
Microsoft Dynamics CRM 2011 scripting cookbook [electronic resource] : over 50 recipes to extend system customization in Dynamics CRM 2011 through client-side scripting / Nicolae Tarla. by
  • Tarla, Nicolae
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Birmingham, UK : Packt, c2013
Availability: Items available for loan: Main Library (1).

130.
Salesforce CRM admin cookbook [electronic resource] / Paul Goodey. by
  • Goodey, Paul
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Birmingham, UK : Packt Publishing, 2013
Availability: Items available for loan: Main Library (1).

131.
The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performance / Dave Mitchell. by
  • Mitchell, Dave, 1961-
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Hoboken, New Jersey : Wiley, 2014Copyright date: �2014
Availability: Items available for loan: Main Library (1)Call number: 650.1/3.

132.
How contemporary publishers reach out to their customers : transition from B2B to B2C marketing in the publishing industry / Kim Maya Sutton. by
  • Sutton, Kim Maya [author.]
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Hamburg : Diplomica Verlag, 2014
Availability: Items available for loan: Main Library (1).

133.
Oracle Siebel CRM 8 installation and management [electronic resource] : install, configure, and manage a robust customer relationship management system using Siebel CRM / Alexander Hansal. by
  • Hansal, Alexander
  • Weigl, Michael
  • Bull, Tim
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Birmingham, U.K. : Packt Pub., 2010
Availability: Items available for loan: Main Library (1)Call number: 658.8/12.

134.
Zombie Loyalists Using great service to create rabid fans by
  • Shankman, Peter
Material type: Text Book; Format: print ; Literary form: Not fiction
Publication details: New York Palgrave Macmillan 2015
Availability: Items available for loan: Main Library (1)Call number: 658.8 SHA.

135.
Winning a Billion Consumers : A Disruptive Approach for Success in India by
  • Joshi, Atul
Publication details: New Delhi Sage Publications 2016
Availability: Items available for loan: Main Library (2)Call number: 658.834 JOS, ...

136.
Modern Project Management by
  • Mishra, R.C
  • Soota, Tarun
Edition: 2nd ed.
Material type: Text Book; Format: print ; Literary form: Not fiction
Publication details: New Delhi New Age International 2011
Availability: Items available for loan: Main Library (4)Call number: 658.404 MIS, ...

137.
Fanatical Prospecting by
  • Blount, Jebb
Publication details: New Delhi Wiley 2015
Availability: Items available for loan: Main Library (1)Call number: 658.81 BLO.

138.
Inside Advantage: the strategy that unlocks the hidden growth in your business by
  • Bloom, Robert H
  • Conti, Dave
Material type: Text Book; Format: print ; Literary form: Not fiction
Publication details: New Delhi Tata McGraw-Hill 2008
Availability: Items available for loan: Main Library (1)Call number: 658.8 BLO.

139.
Successful Customer Care by
  • McLanachan, Di
Series: Teach Yourself
Material type: Text Book; Format: print ; Literary form: Not fiction
Publication details: London Hodder Education 2012
Availability: Items available for loan: Main Library (2)Call number: 658.8 MCL, ...

140.
Customer-Centered Enterprise : How IBM and Other World-Class Companies Achieve Extraordinary Results by Putting Customers First by
  • Thompson, Harvey
Material type: Text Book; Format: print ; Literary form: Not fiction
Publication details: New Delhi Tata McGraw-Hill 2003
Availability: Items available for loan: Main Library (2)Call number: 658.8 THO, ...

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