Transforming a State-Owned Utility: The Role of Technology and Leadership: Case

By: Contributor(s): Material type: BookBookSeries: Vikalpa: The Journal for Decision MakersAnalytics: Show analyticsPublication details: India Sage Jul-Sep 2014Description: Jul-Sep2014, Vol. 39 Issue 3, p105-122. 18pSubject(s): Online resources: Summary: The authors discuss the role of technological process innovation in the transformation of former state-owned power distribution company under a joint venture arrangement. They cite the move of the company to initiate a number of customer-centric initiatives and use information technology (IT) for building a smart distribution network. They also mention the benchmarks set by the company to improve its operations.
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The authors discuss the role of technological process innovation in the transformation of former state-owned power distribution company under a joint venture arrangement. They cite the move of the company to initiate a number of customer-centric initiatives and use information technology (IT) for building a smart distribution network. They also mention the benchmarks set by the company to improve its operations.

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