Cracking the case of ISO 9001:2008 for service : a simple guide to implementing quality management in service organizations / Charles A. Cianfrani and John E. (Jack) West.

By:

Cianfrani, Charles A [author.]

Contributor(s):

Material type: Book

BookPublisher: Milwaukee, Wisconsin : ASQ Quality Press, 2009Copyright date: �2010Edition: Second editionDescription: 1 online resource (214 pages) : illustrationsContent type:

text

Media type:

computer

Carrier type:

online resource

ISBN:

9780873897624 (e-book)

Subject(s):

Genre/Form:

Electronic books.

Additional physical formats: Print version:: Cracking the case of ISO 9001:2008 for service : a simple guide to implementing quality management in service organizations.DDC classification:

658.4/013 22

LOC classification:

TS156 .C73 2009eb

Online resources:

An electronic book accessible through the World Wide Web; click to view

Tags from this library: No tags from this library for this title. Log in to add tags.

Average rating: 0.0 (0 votes)

Holdings
Item type	Current library	Call number	Status	Date due	Barcode
E-Books	Main Library	658.4/013 (Browse shelf(Opens below))	Available

Originally published under title: Cracking the case of ISO 9001:2000 for service.

Includes bibliographical references and index.

Description based on print version record.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2014. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

There are no comments on this title.

to post a comment.