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Firms Reap What they Sow : The Effects of Shared Values and Perceived Organizational Justice on Cusomer's Evaluations of Complaint Handling

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Material type: Article

ArticleLanguage: ENG Series: ; 67Publication details: Journal Of Marketing Jan 2003Edition: 1Description: 46-62 ppSubject(s):

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Item type	Current library	Call number	Status	Date due	Barcode
Articles	Main Library	Max/Net (Browse shelf(Opens below))	Available		AR5221

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Previous	Mat/Sha Media, Messages and the Campaign	Mau Embracing Coplexity	Mav Budgets Should be Non-Events	Max/Net Firms Reap What they Sow : The Effects of Shared Values and Perceived Organizational Justice on Cusomer's Evaluations of Complaint Handling	Max/Ste Wealth Effects of Repurchases on Bondholders	May Empirical Analysis of the Factors Influencing 'Going Public' Decision of Indian Companies	May Ensuring Access to Affordable Healthcare: Successes from the Field	Next

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