Firms Reap What they Sow : The Effects of Shared Values and Perceived Organizational Justice on Cusomer's Evaluations of Complaint Handling

By: Contributor(s): Material type: ArticleArticleLanguage: ENG Series: ; 67Publication details: Journal Of Marketing Jan 2003Edition: 1Description: 46-62 ppSubject(s): DDC classification:
  •  Max/Net
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Item type Current library Call number Status Date due Barcode
Articles Articles Main Library Max/Net (Browse shelf(Opens below)) Available AR5221

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