Service Experience at Passport Seva Kendra: Case
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BookSeries: Vikalpa: The Journal for Decision MakersAnalytics: Show analyticsPublication details: India Sage Oct-Dec2021Description: Oct-Dec2021, Vol. 46 Issue 4, p236-243. 8pSubject(s): Online resources: Summary: They provided passport services through the Central Passport Organization (CPO) and its network of passport offices and PSKs. While Ridhima was busy with her office work, she received a call from Kaushal, who seemed very pleased since he had received his daughter's passport. A system consisting of headquarters of CPV division, 37 passport offices and 93 PSKs, which served as extended arms of passport offices, facilitate passport issuance. Keywords: Service Delivery; Service Experience; Service Operations; Waiting Line Management; Operational Excellence; Organizational Effectiveness; Public-Private Partnership (PPP) EN Service Delivery Service Experience Service Operations Waiting Line Management Operational Excellence Organizational Effectiveness Public-Private Partnership (PPP) 236 243 8 12/16/21 20211001 NES 211001 Ridhima was on her way back home from the Passport Seva Kendra (PSK), that is, a passport service centre.
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Case Study
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Main Library Online Access | Available | Case9 |
They provided passport services through the Central Passport Organization (CPO) and its network of passport offices and PSKs. While Ridhima was busy with her office work, she received a call from Kaushal, who seemed very pleased since he had received his daughter's passport. A system consisting of headquarters of CPV division, 37 passport offices and 93 PSKs, which served as extended arms of passport offices, facilitate passport issuance. Keywords: Service Delivery; Service Experience; Service Operations; Waiting Line Management; Operational Excellence; Organizational Effectiveness; Public-Private Partnership (PPP) EN Service Delivery Service Experience Service Operations Waiting Line Management Operational Excellence Organizational Effectiveness Public-Private Partnership (PPP) 236 243 8 12/16/21 20211001 NES 211001 Ridhima was on her way back home from the Passport Seva Kendra (PSK), that is, a passport service centre.
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