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1.
Delivering Service Quality by
  • Raghavachari M
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: Delhi Macmillan 2000
Availability: Items available for loan: Main Library (1)Call number: 658.562 RAG.

2.
Managing Service Operations by
  • Hollins, Bill
  • Shinkins, Sadie
Material type: Text Book; Format: print ; Literary form: Not fiction
Publication details: New Delhi Sage Publications 2006
Availability: Items available for loan: Main Library (1)Call number: 658.4034 HOL.

3.
Customer Expectations and Service Quality Dimensions Consistency : A Study of Select Industries by
  • Sachdev Sheetal B
  • Verma Harsh V
Series: ; 2
Edition: 1
Material type: Article Article; Format: print
Language: ENG
Publication details: Journal of Management Research Apr 2002
Availability: Items available for loan: Main Library (1)Call number: Sac/Ver.

4.
Reassessment of Expectations as a Comparison Standard in Measuring Service Quality:Implications for Further Reasearch by
  • Parsuraman A
Material type: Article Article
Language: ENG
Publication details: J.Marketing Jan-94 0
Availability: Items available for loan: Main Library (1)Call number: .

5.
Measuring Service Quality: Case Study of a Restaurant by
  • Banwet & Datta
Material type: Article Article
Language: ENG
Publication details: Productivity Jul-Sep 99 0
Availability: Items available for loan: Main Library (1)Call number: .

6.
Superior Customer Service and Marketing Excellence by
  • Parasuraman A
Material type: Article Article
Language: ENG
Publication details: Vikalpa July-Sept 2000 0
Availability: Items available for loan: Main Library (1)Call number: .

7.
Service Quality Measurement : The Case of Railway Freight Services by
  • Shainesh G
Material type: Article Article
Language: ENG
Publication details: Vikalpa July-Sept 2000 0
Availability: Items available for loan: Main Library (1)Call number: .

8.
Measuring Service : SERVQUAL vs SERVPERF Scales by
  • Jain Sanjay K
  • Gupta Garima
Series: ; 29
Edition: 2
Material type: Article Article
Language: ENG
Publication details: Apr-Jun, 2004 0
Availability: Items available for loan: Main Library (1)Call number: Jai/Gup.

9.
Service Quality : Revisiting the two Factors Theory by
  • Chowdhary Nimit
  • Prakash Monika
Series: ; 5
Edition: 1
Material type: Article Article
Language: ENG
Publication details: Apr - Sept, 2005 0
Availability: Items available for loan: Main Library (1)Call number: Cho/Pra.

10.
Corelates of Service Quality in Banks : An Empirical Investigation by
  • Bhat Mushtaq
Series: ; 5
Edition: 1
Material type: Article Article
Language: ENG
Publication details: Apr - Sept, 2005 0
Availability: Items available for loan: Main Library (1)Call number: Bha.

11.
Pilot Study on the Service Quality of Insurance Companies by
  • Gayathri H
  • K Lakshmisha
Series: ; 5
Edition: 2
Material type: Article Article
Language: ENG
Publication details: Oct 05 - Mar 06 0
Availability: Items available for loan: Main Library (1)Call number: Gay/KLa.

12.
Measuring Retail Service Quality : Examining Applicability of International Research Perspectives in India by
  • Kaul Subhashini
Series: ; 32
Edition: 1
Material type: Article Article
Language: ENG
Publication details: Jan - Mar 2007 0
Availability: Items available for loan: Main Library (1)Call number: Kau.

13.
Service Quality Perception and Satisfaction : A Study over Sub-Urban Public Hospitals in Bangladesh by
  • Akter Shahriar
Edition: 0
Material type: Article Article
Language: ENG
Publication details: February 2008 0
Availability: Items available for loan: Main Library (1)Call number: Akt.

14.
Predicting Patient Loyalty and Service Quality Relationship : A Case Study of Civil Hospital Ahmedabad India by
  • Chahal Hardeep
Series: ; 12
Edition: 4
Material type: Article Article
Language: ENG
Publication details: Oct - Dec 2008 0
Availability: Items available for loan: Main Library (1)Call number: Cha.

15.
Using Servqual to Measure the Service Quality of Travel Agents in Guangzhou South China by
  • Ruiqi Zhou
Series: ; 9
Edition: 1
Material type: Article Article
Language: ENG
Publication details: April-Sep 2009 0
Availability: Items available for loan: Main Library (1)Call number: Rui.

16.
Consequences of Service Quality Linkage - An Insight from an Empirical Investigation in Higher Education by
  • Phadke Suniti K
Series: ; 41
Edition: 8
Material type: Article Article
Language: ENG
Publication details: Aug 2011 0
Availability: Items available for loan: Main Library (1)Call number: Pha.

17.
Empirical Study of Evaluation of Service Quality of Internet Banking in the Indian Context by
  • Vinayek Ravinder
Series: ; XXIX
Edition: 3
Material type: Article Article
Language: ENG
Publication details: Oct - Jan 2012 0
Availability: Items available for loan: Main Library (1)Call number: Vin.

18.
Roadmap for Improving Healthcare Service Quality by
  • Kennedy Denise M
Series: ; 56
Edition: 6
Material type: Article Article
Language: ENG
Publication details: Nov - Dec 2011 0
Availability: Items available for loan: Main Library (1)Call number: Ken.

19.
Exploring the Role of HRM in Service Delivery in Healthcare Organizations: A Study of an Indian Hospital by
  • Tomar Avantika
  • Dhiman Amit
Series: ; 38
Edition: 2
Material type: Article Article
Language: ENG
Publication details: Ahmedabad April - June 2013 0
Availability: Items available for loan: Main Library (1)Call number: TOM/DHI.

20.
Effects of Service Quality and Salesperson Characteristics on Consumer Trust and Relationship Commitment: An Empirical Study on Insurance Buyers in India by
  • Panda Tapan K
Series: ; 17
Edition: 4
Material type: Article Article
Language: ENG
Publication details: December 2013 0
Availability: Items available for loan: Main Library (1)Call number: Pan.

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