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Service Innovation Myopia? A New Recipe for Client Provider Value Creation by
  • Moller Kristian
Series: ; 50
Edition: 3
Material type: Article Article
Language: ENG
Publication details: Spring 2008 0
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Availability: Items available for loan: Main Library (1)Call number: Mol.

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2.
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Service Blueprinting : A Practical Technique for Service Innovation by
  • Bitner Mary Jo
Series: ; 50
Edition: 3
Material type: Article Article
Language: ENG
Publication details: Spring 2008 0
Online access:
Availability: Items available for loan: Main Library (1)Call number: Bit.

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