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1.
Nordstrom Way to Customer Service Excellence by
  • Spector Robert
  • McCarthy Patrick
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: New Jersey John Wiley 2005
Availability: Items available for loan: Main Library (1)Call number: 658.8 Spe/McC.

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2.
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Creating a Global Service Culture by
  • Guthrie John
Series: ; 10
Edition: 11
Material type: Article Article
Language: ENG
Publication details: Apr 2007 0
Online access:
Availability: Items available for loan: Main Library (1)Call number: Gut.

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