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1.
Key Account Management in Financial Services by
  • Cheverton Peter
  • Hughes Tim
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: London Kogan Page 2005
Availability: Items available for loan: Main Library (1)Call number: 658.15 Che/Hug.

2.
Amaze your Customers! by
  • Zenetti Daniel
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: London Kogan Page 2007
Availability: Items available for loan: Main Library (1)Call number: 658.8 Zen.

3.
Measuring Customer Satisfaction by
  • Gerson Richard F
Material type: Text Book; Format: print ; Literary form: Not fiction
Publication details: Mumbai Viva Books 2005
Availability: Items available for loan: Main Library (4)Call number: 658.8 GER, ... Not available: Main Library: Lost (1).

4.
Customers Relationship Management: A Step-by-step Approach by
  • Mohamed H
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: New Delhi Vikas Publications 2003
Availability: Items available for loan: Main Library (2)Call number: 658.812 MOH, ...

5.
Future of Competition: Co Creating Unique Value with Customers by
  • Prahalad C K
  • Ramaswamy Venkat
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: New Delhi Penguin India 2004
Availability: Items available for loan: Main Library (2)Call number: 658.8 PRA/RAM, ...

6.
Overpromise and Overdeliver: The Secrets of Unshakable Customer Loyalty by
  • Barrera Rick
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: New Delhi Penguin India 2006
Availability: Items available for loan: Main Library (2)Call number: 658.8 BAR, ...

7.
Customer Care Excellence: How to Create an Effective Customer Focus by
  • Cook Sarah
Edition: 6th Revised
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: New Delhi Kogan Page India 2010
Availability: Items available for loan: Main Library (3)Call number: 658.8 COO, ...

8.
Customer Relationship Management: Text and Cases by
  • Rastogi Ekta
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: New Delhi Excel Publishers 2011
Availability: Items available for loan: Main Library (2)Call number: 658.812 RAS, ... Not available: Main Library: Checked out (1).

9.
Making Customers Matter by
  • Fifty Lessons
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: United States Harvard Business 2010
Availability: Items available for loan: Main Library (3)Call number: 658.8 FIF, ...

10.
Focusing on Your Customer by
  • Harvard Business School Press
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: United States Harvard Business 2010
Availability: Items available for loan: Main Library (3)Call number: 658.8 HAR, ...

11.
Relationship Marketing: Text and Cases by
  • Biswas Supriya
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: New Delhi PHI Learning 2010
Availability: Items available for loan: Main Library (6)Call number: 658.8 BIS, ...

12.
When Unhappy Customers Strike Back on the Internet by
  • Tripp Thomas M
Series: ; 52
Edition: 3
Material type: Article Article
Language: ENG
Publication details: Spring 2011 0
Availability: Items available for loan: Main Library (1)Call number: Tri.

13.
Quality Customer Service: Satisfy Customers It's Everybody's Job by
  • Martin, William B
Series: Fifty Minute
Edition: 5th ed.
Material type: Text Book; Format: print ; Literary form: Not fiction
Publication details: Mumbai Viva 2011
Availability: Items available for loan: Main Library (5)Call number: 658.8 MAR, ...

14.
50 powerful ideas you can use to keep your customers [electronic resource] / by Paul R. Timm. by
  • Timm, Paul R
  • ebrary, Inc
Edition: 3rd ed.
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Franklin Lakes, NJ : Career Press, c2002
Other title:
  • Fifty powerful ideas you can use to keep your customers
Availability: Items available for loan: Main Library (1)Call number: 658.8/12.

15.
Strategic customer management [electronic resource] : strategizing the sales organization / Nigel F. Piercy and Nikala Lane. by
  • Piercy, Nigel
  • Lane, Nikala
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Oxford ; New York : Oxford University Press, 2009
Availability: Items available for loan: Main Library (1).

16.
A complaint is a gift [electronic resource] : recovering customer loyalty when things go wrong / Janelle Barlow, Claus M�ller. by
  • Barlow, Janelle, 1943-
  • M�ller, Claus, 1942-
  • ebrary, Inc
Edition: 2nd ed.
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: San Francisco, Calif. : Berrett-Koehler Publishers, c2008
Availability: Items available for loan: Main Library (1)Call number: 658.8/343.

17.
What's the future of business? [electronic resource] : changing the way businesses create experiences / Brian Solis. by
  • Solis, Brian
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Hoboken, N.J. : John Wiley & Sons, c2013
Availability: Items available for loan: Main Library (1)Call number: 658.4/06.

18.
When customers talk [electronic resource] : --turn what they tell you into sales / T. Scott Gross and BIGresearch. by
  • Gross, T. Scott
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Chicago, IL : Dearborn Trade Pub., c2005
Availability: Items available for loan: Main Library (1)Call number: 658.8/12.

19.
Branded customer service [electronic resource] : the new competitive edge / by Janelle Barlow and Paul Stewart. by
  • Barlow, Janelle, 1943-
  • Stewart, Paul
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: San Francisco, Calif. : Berrett-Koehler, 2006
Availability: Items available for loan: Main Library (1).

20.
The ultimate online customer service guide [electronic resource] : how to connect with your customers to sell more! / by Marsha Collier. by
  • Collier, Marsha
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Hoboken, N.J. : John Wiley & Sons, c2011
Availability: Items available for loan: Main Library (1)Call number: 658.8/12.

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