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1.
Customer Relationship Management by
  • Anderson Kristin
  • Kerr Carol
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: New Delhi Tata McGraw Hill 2002
Availability: Items available for loan: Main Library (1)Call number: 658.8 AND/KER.

2.
Customer Comes Second : And Other Secrets of Exceptional Service by
  • Rosenbluth Hal F
  • Peters Diane Mcferrin
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: New York Quill Books 1992
Availability: Items available for loan: Main Library (1)Call number: 658.8 ROS/PET.

3.
How To Turn Customer Service Into Customer Sales by
  • Katz Bernard
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: England Wildwood House 1988
Availability: Items available for loan: Main Library (1)Call number: 658.81 KAT.

4.
Dynamics of Service by
  • Gutek B A
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: San Francisco Jossey Bass 1995
Availability: Items available for loan: Main Library (1)Call number: 658.8 GUT.

5.
Product Plus by
  • Lovelock C
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: New York McGraw Hill 1994
Availability: Items available for loan: Main Library (1)Call number: 658.812 LOV.

6.
Managing Service as a Strategic Profit Center by
  • Blumberg D F
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: New York McGraw Hill 1991
Availability: Items available for loan: Main Library (1)Call number: 658 BLU.

7.
Total Customer Service (P) by
  • Davidow W H
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: New York Harper Collins 1989
Availability: Items available for loan: Main Library (1)Call number: 658.812 DAV.

8.
SAP R/3 Implementation Guide by
  • Hiquet, B D
Material type: Text Book; Format: print ; Literary form: Not fiction
Publication details: New Delhi Techmedia 1998
Availability: Items available for loan: Main Library (1)Call number: 001.64 HIQ.

9.
Keeping the Edge by
  • Schaaf D
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: USA Dutton 1995
Availability: Items available for loan: Main Library (1)Call number: 658.8 SCH.

10.
How To Turn Customer Service Into Customer Sales by
  • Katz B
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: Mumbai Jaico Publishing Publishing 2000
Availability: Items available for loan: Main Library (1)Call number: 658.8 KAT.

11.
Service Management and Operations by
  • Haksever C
Edition: 2nd
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: London Prentice Hall Of India 2000
Availability: Items available for loan: Main Library (1)Call number: 658.4034 HAK.

12.
Supply Chain Management by
  • Mentzer John T
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: New Delhi Response Books 2001
Availability: Items available for loan: Main Library (1)Call number: 658.7 MEN.

13.
Customer Service Best Practices : Case Studies and Strategies by
  • Zemke Ron
  • Woods John A
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: Mumbai Jaico Publishing Publishing 2004
Availability: Items available for loan: Main Library (1)Call number: 658.8 Zem/Woo.

14.
Relationship Edge in Business by
  • Acuff Jerry
  • Wood Wally
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: New Jersey John Wiley 2004
Availability: Items available for loan: Main Library (1)Call number: 658.8 Acu/Woo.

15.
Lessons from the Nordstrom Way by
  • Spector Robert
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: New York John Wiley 2001
Availability: Items available for loan: Main Library (1)Call number: 658.8 Spe.

16.
Branded Customer Service by
  • Barlow Janelle
  • Stewart Paul
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: New Delhi Tata McGraw Hill 2004
Availability: Items available for loan: Main Library (1)Call number: 659 Bar/Ste.

17.
Nordstrom Way to Customer Service Excellence by
  • Spector Robert
  • McCarthy Patrick
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: New Jersey John Wiley 2005
Availability: Items available for loan: Main Library (1)Call number: 658.8 Spe/McC.

18.
One Hundred and One Ways to really Satisfy your Customers by
  • Griffiths Andrew
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: Australia Allen & Unwin 2007
Availability: Items available for loan: Main Library (1)Call number: 658.8 Gri.

19.
Where is my Ketchup : How to Give and Receive Exceptional Customer Service by
  • Gonda Cyrus M
  • Khan Kalim
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: Mumbai Embassy Books 2008
Availability: Items available for loan: Main Library (1)Call number: 658.8 GON/KHA.

20.
Innovator's Solution : Creating and Sustaining Successful Growth by
  • Christensen Clayton M
  • Raynor Michael E
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: Boston Harvard Business School Press 2003
Availability: Items available for loan: Main Library (1)Call number: 658 CHR/RAY.

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