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	1.	Total Quality Management by Besterfield-Michna Carol Besterfield Dale H Edition: 2nd Material type: Book; Format: print ; Literary form: Not fiction Language: ENG Publication details: New Delhi Pearson Education 1999 Availability: Not available: Main Library: Lost (1). Add to cart (remove)
	2.	Managing Indian Brands by Kumar S R Material type: Book; Format: print ; Literary form: Not fiction Language: ENG Publication details: New Delhi Vikas Pub 2001 Availability: Items available for loan: Main Library (1)Call number: 659.1 RAM. Place hold Add to cart (remove)
	3.	Taking Care of e-Business by Siebel T M Material type: Book; Format: print ; Literary form: Not fiction Language: ENG Publication details: New York Currency 2001 Availability: Items available for loan: Main Library (1)Call number: 658.84 SIE. Place hold Add to cart (remove)
	4.	Customer Satisfaction Audit by Bluestein Abram I Moriarty Michael Material type: Book; Format: print ; Literary form: Not fiction Language: ENG Publication details: Cambridge Cambridge 2004 Availability: Items available for loan: Main Library (1)Call number: 658.8 Blu/Mor. Place hold Add to cart (remove)
	5.	Satisfaction by Denove Chris Power J D Material type: Book; Format: print ; Literary form: Not fiction Language: ENG Publication details: Delhi Penguin Portfolio 2006 Availability: Items available for loan: Main Library (1)Call number: 658.8 DEN/POW. Place hold Add to cart (remove)
	6.	Quality from Customer Needs to Customer Satisfaction by Bergman Bo Klefsjo Bengt Edition: 2nd Material type: Book; Format: print ; Literary form: Not fiction Language: ENG Publication details: New Delhi Overseas Press 2006 Availability: Items available for loan: Main Library (1)Call number: 658.562 Ber/Kle. Place hold Add to cart (remove)
	7.	Improving Customer Satisfaction, Loyalty and Profit by Johnson Michael D Gustafsson Anders Material type: Book; Format: print ; Literary form: Not fiction Language: ENG Publication details: San Francisco Jossey Bass 2006 Availability: Items available for loan: Main Library (1)Call number: 658.812 Joh/Gus. Place hold Add to cart (remove)
	8.	Managing Customers as Investments by Gupta Sunil Lehmann Donald R Material type: Book; Format: print ; Literary form: Not fiction Language: ENG Publication details: Delhi Pearson Education 2008 Availability: Items available for loan: Main Library (1)Call number: 658.8 GUP/LEH. Place hold Add to cart (remove)
	9.	Handbook of Customer Satisfaction and Loyalty Measurement by Hill Nigel Alexander Jim Edition: 3rd Material type: Book; Format: print ; Literary form: Not fiction Language: ENG Publication details: USA Gower 2010 Availability: Items available for loan: Main Library (1)Call number: 658.8 HIL/ALE. Place hold Add to cart (remove)
	10.	Measuring Customer Satisfaction And Loyalty: Survey Design , Use, And Statistical Analysis Methods by Hayes Bob E Edition: 3rd Material type: Book; Format: print ; Literary form: Not fiction Language: ENG Publication details: Delhi New Age 2010 Availability: Items available for loan: Main Library (2)Call number: 658.8 HAY, ... Place hold Add to cart (remove)
	11.	Calming Upset Customers: Staying Effective During Unpleasant Situations by Morgan, Rebecca L Edition: 3rd Material type: Book; Format: print ; Literary form: Not fiction Publication details: New Delhi Viva Publications 2004 Availability: Items available for loan: Main Library (20)Call number: 658.8 MOR, ... Place hold Add to cart (remove)
	12.	Calming Upset Customers: Staying Effective During Unpleasant Situations by Morgan Rebecca L Edition: 4th Material type: Book; Format: print ; Literary form: Not fiction Language: ENG Publication details: New Delhi Viva Publications 2004 Availability: Items available for loan: Main Library (5)Call number: 150 MOR, ... Place hold Add to cart (remove)
	13.	Researching Customer Satisfaction And Loyalty by Szwarc Paul Material type: Book; Format: print ; Literary form: Not fiction Language: ENG Publication details: New Delhi Kogan Page India 2006 Availability: Items available for loan: Main Library (1)Call number: 658.8 SZW. Place hold Add to cart (remove)
	14.	Improving Customer Satisfaction, Loyalty And Profit: An Integrated Measurement And Management System by Johnson Michael D Gustafsson Anders Material type: Book; Format: print ; Literary form: Not fiction Language: ENG Publication details: New Delhi Wiley India Pvt ltd 2006 Availability: Items available for loan: Main Library (4)Call number: 658.8 JOH, ... Place hold Add to cart (remove)
	15.	Making Customer Service Happen: Simple and effective guide to achieving unbelievable customer satisfaction while reducing your costs by Lake Neville Hickey Kristin Material type: Book; Format: print ; Literary form: Not fiction Language: ENG Publication details: Chennai Viva Books Private Limited 2006 Availability: Items available for loan: Main Library (1)Call number: 658.8 LAK/HIC. Place hold Add to cart (remove)
	16.	No cover image available Reaching out to Customers Directly by Rao K Raghavendra Series: ; 42 Edition: 5 Material type: Article; Format: print Language: ENG Publication details: Indian Management May 2003 Online access: Click here to access online Availability: Items available for loan: Main Library (1)Call number: Rao. Place hold Add to cart (remove)
	17.	No cover image available Going the Six Sigma Way by Dasgupta Arundhuti Series: ; 42 Edition: 3 Material type: Article; Format: print Language: ENG Publication details: Indian Management Mar 2003 Online access: Click here to access online Availability: Items available for loan: Main Library (1)Call number: Das. Place hold Add to cart (remove)
	18.	No cover image available Reassessment of Expectations as a Comparison Standard in Measuring Service Quality:Implications for Further Reasearch by Parsuraman A Material type: Article Language: ENG Publication details: J.Marketing Jan-94 0 Online access: Click here to access online Availability: Items available for loan: Main Library (1)Call number: . Place hold Add to cart (remove)
	19.	No cover image available American Customer Satisfaction Index by Fornell C Material type: Article Language: ENG Publication details: J. Marketing Oct.96 0 Online access: Click here to access online Availability: Items available for loan: Main Library (1)Call number: . Place hold Add to cart (remove)
	20.	No cover image available Age of the Never-Satisfied Customer by McKenna R Material type: Article Language: ENG Publication details: World Executive's Digest Aug-98 0 Online access: Click here to access online Availability: Items available for loan: Main Library (1)Call number: . Place hold Add to cart (remove)

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Your search returned 74 results.