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1.
Total Quality Management by
  • Besterfield-Michna Carol
  • Besterfield Dale H
Edition: 2nd
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: New Delhi Pearson Education 1999
Availability: Not available: Main Library: Lost (1).

2.
Managing Indian Brands by
  • Kumar S R
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: New Delhi Vikas Pub 2001
Availability: Items available for loan: Main Library (1)Call number: 659.1 RAM.

3.
Taking Care of e-Business by
  • Siebel T M
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: New York Currency 2001
Availability: Items available for loan: Main Library (1)Call number: 658.84 SIE.

4.
Customer Satisfaction Audit by
  • Bluestein Abram I
  • Moriarty Michael
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: Cambridge Cambridge 2004
Availability: Items available for loan: Main Library (1)Call number: 658.8 Blu/Mor.

5.
Satisfaction by
  • Denove Chris
  • Power J D
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: Delhi Penguin Portfolio 2006
Availability: Items available for loan: Main Library (1)Call number: 658.8 DEN/POW.

6.
Quality from Customer Needs to Customer Satisfaction by
  • Bergman Bo
  • Klefsjo Bengt
Edition: 2nd
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: New Delhi Overseas Press 2006
Availability: Items available for loan: Main Library (1)Call number: 658.562 Ber/Kle.

7.
Improving Customer Satisfaction, Loyalty and Profit by
  • Johnson Michael D
  • Gustafsson Anders
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: San Francisco Jossey Bass 2006
Availability: Items available for loan: Main Library (1)Call number: 658.812 Joh/Gus.

8.
Managing Customers as Investments by
  • Gupta Sunil
  • Lehmann Donald R
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: Delhi Pearson Education 2008
Availability: Items available for loan: Main Library (1)Call number: 658.8 GUP/LEH.

9.
Handbook of Customer Satisfaction and Loyalty Measurement by
  • Hill Nigel
  • Alexander Jim
Edition: 3rd
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: USA Gower 2010
Availability: Items available for loan: Main Library (1)Call number: 658.8 HIL/ALE.

10.
Measuring Customer Satisfaction And Loyalty: Survey Design , Use, And Statistical Analysis Methods by
  • Hayes Bob E
Edition: 3rd
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: Delhi New Age 2010
Availability: Items available for loan: Main Library (2)Call number: 658.8 HAY, ...

11.
Calming Upset Customers: Staying Effective During Unpleasant Situations by
  • Morgan, Rebecca L
Edition: 3rd
Material type: Text Book; Format: print ; Literary form: Not fiction
Publication details: New Delhi Viva Publications 2004
Availability: Items available for loan: Main Library (20)Call number: 658.8 MOR, ...

12.
Calming Upset Customers: Staying Effective During Unpleasant Situations by
  • Morgan Rebecca L
Edition: 4th
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: New Delhi Viva Publications 2004
Availability: Items available for loan: Main Library (5)Call number: 150 MOR, ...

13.
Researching Customer Satisfaction And Loyalty by
  • Szwarc Paul
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: New Delhi Kogan Page India 2006
Availability: Items available for loan: Main Library (1)Call number: 658.8 SZW.

14.
Improving Customer Satisfaction, Loyalty And Profit: An Integrated Measurement And Management System by
  • Johnson Michael D
  • Gustafsson Anders
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: New Delhi Wiley India Pvt ltd 2006
Availability: Items available for loan: Main Library (4)Call number: 658.8 JOH, ...

15.
Making Customer Service Happen: Simple and effective guide to achieving unbelievable customer satisfaction while reducing your costs by
  • Lake Neville
  • Hickey Kristin
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: Chennai Viva Books Private Limited 2006
Availability: Items available for loan: Main Library (1)Call number: 658.8 LAK/HIC.

16.
Reaching out to Customers Directly by
  • Rao K Raghavendra
Series: ; 42
Edition: 5
Material type: Article Article; Format: print
Language: ENG
Publication details: Indian Management May 2003
Availability: Items available for loan: Main Library (1)Call number: Rao.

17.
Going the Six Sigma Way by
  • Dasgupta Arundhuti
Series: ; 42
Edition: 3
Material type: Article Article; Format: print
Language: ENG
Publication details: Indian Management Mar 2003
Availability: Items available for loan: Main Library (1)Call number: Das.

18.
Reassessment of Expectations as a Comparison Standard in Measuring Service Quality:Implications for Further Reasearch by
  • Parsuraman A
Material type: Article Article
Language: ENG
Publication details: J.Marketing Jan-94 0
Availability: Items available for loan: Main Library (1)Call number: .

19.
American Customer Satisfaction Index by
  • Fornell C
Material type: Article Article
Language: ENG
Publication details: J. Marketing Oct.96 0
Availability: Items available for loan: Main Library (1)Call number: .

20.
Age of the Never-Satisfied Customer by
  • McKenna R
Material type: Article Article
Language: ENG
Publication details: World Executive's Digest Aug-98 0
Availability: Items available for loan: Main Library (1)Call number: .

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