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1.
Customer Relationship Management Essentials by
  • Gosney J W
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: New Delhi Prentice Hall Of India 2001
Availability: Items available for loan: Main Library (1)Call number: 658.84 GOS.

2.
Customer Relationship Management by
  • Ramachandran R
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: New Delhi Serials Publications 2011
Availability: Items available for loan: Main Library (1)Call number: 658.8 RAM.

3.
Calming Upset Customers: Staying Effective During Unpleasant Situations by
  • Morgan, Rebecca L
Edition: 3rd
Material type: Text Book; Format: print ; Literary form: Not fiction
Publication details: New Delhi Viva Publications 2004
Availability: Items available for loan: Main Library (20)Call number: 658.8 MOR, ...

4.
Calming Upset Customers: Staying Effective During Unpleasant Situations by
  • Morgan Rebecca L
Edition: 4th
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: New Delhi Viva Publications 2004
Availability: Items available for loan: Main Library (5)Call number: 150 MOR, ...

5.
Customer Relationship Management: A Database Approach by
  • Kumar Alok
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: New Delhi Wiley Student Edition 1900
Availability: Items available for loan: Main Library (6)Call number: 658.8 ALO/SIN, ... Not available: Main Library: Checked out (1).

6.
Capitalising On Customers - An Executives Guide To Crm by
  • Seybold Patricia B
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: Mumbai Vikas Publications 2005
Availability: Items available for loan: Main Library (5)Call number: 658.8 SEY/KRA, ...

7.
Award Winning Customer Service: 101 Ways by
  • Evenson R
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: New Delhi PHI Learning 2010
Availability: Items available for loan: Main Library (2)Call number: 658.8 EVE, ...

8.
Customer Relationship Management Essentials by
  • Gosney
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: New Delhi PHI Learning 2005
Availability: Items available for loan: Main Library (5)Call number: 658.8 GOS, ...

9.
Customer Relationship Management: Modern Trends and Perspectives by
  • Shanmugasundaram S
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: New Delhi PHI Learning 2010
Availability: Items available for loan: Main Library (5)Call number: 658.8 SHA, ...

10.
Exceptional Customer Service by
  • Ford Lisa
  • Mcnair David
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: New Delhi Viva Books Pvt Ltd 2009
Availability: Items available for loan: Main Library (1)Call number: 658.8 FOR.

11.
Total Customer Value Management by
  • Mahajan Gautam
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: New Delhi Sage Publications 2011
Availability: Items available for loan: Main Library (1)Call number: 658.8 MAH.

12.
Customer Relationship Management : The Foundation of Contemporary Marketing Strategy by
  • Baran Roger J
  • Galka Robert J
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: London Rout 2014
Availability: Not available: Main Library: Checked out (1).

13.
Impact of Customer Relationship Characteristics on Profitable Lifetime Duration by
  • Reinartz Werner J
  • Kumar V
Series: ; 67
Edition: 1
Material type: Article Article; Format: print
Language: ENG
Publication details: Journal Of Marketing Jan 2003
Availability: Items available for loan: Main Library (1)Call number: Rei/Kum.

14.
Pricing and the Psychology of Consumption by
  • Gourville John
  • Soman Dilip
Series: ; 80
Edition: 9
Material type: Article Article; Format: print
Language: ENG
Publication details: Harvard Business Review Sep 2002 2002
Availability: Items available for loan: Main Library (1)Call number: Gou/Som.

15.
Effects of Organizational Differences and Trust on the Effectiveness of Selling Partner Relationships by
  • Smith J.B
Material type: Article Article
Language: ENG
Publication details: J. Marketing Jan-97 0
Availability: Items available for loan: Main Library (1)Call number: .

16.
Information Asymmetry and Levels of Agency Relationships by
  • Mishra Debi Prasad, Heide Jan & Cort Stanton G
Material type: Article Article
Language: ENG
Publication details: Journal of Marketing Research Aug-98 0
Availability: Items available for loan: Main Library (1)Call number: .

17.
CRM : Integrating People,Process and Technology by
  • Singh J
Material type: Article Article
Language: ENG
Publication details: BMA Review Mar-00 0
Availability: Items available for loan: Main Library (1)Call number: .

18.
What are Brands Good for ? by
  • Dawar Niraj
Series: ; 46
Edition: 1
Material type: Article Article
Language: ENG
Publication details: Fall 2004 0
Availability: Items available for loan: Main Library (1)Call number: Daw.

19.
Break with the Past by
  • Kashani Kamran
Series: ; 4
Edition: 2
Material type: Article Article
Language: ENG
Publication details: Feb-Mar 2005 0
Availability: Items available for loan: Main Library (1)Call number: Kas.

20.
How Valuable is Word of Mouth? by
  • Kumar V
Series: ; 85
Edition: 10
Material type: Article Article
Language: ENG
Publication details: Oct 2007 0
Availability: Items available for loan: Main Library (1)Call number: Kum.

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