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	1.	Customer Relationship Management by Ramachandran R Material type: Book; Format: print ; Literary form: Not fiction Language: ENG Publication details: New Delhi Serials Publications 2011 Availability: Items available for loan: Main Library (1)Call number: 658.8 RAM. Lists: Customer Relationship Management. Place hold Add to cart (remove)
	2.	Calming Upset Customers: Staying Effective During Unpleasant Situations by Morgan Rebecca L Edition: 4th Material type: Book; Format: print ; Literary form: Not fiction Language: ENG Publication details: New Delhi Viva Publications 2004 Availability: Items available for loan: Main Library (5)Call number: 150 MOR, ... Place hold Add to cart (remove)
	3.	Customer Relationship Management: A Database Approach by Kumar Alok Material type: Book; Format: print ; Literary form: Not fiction Language: ENG Publication details: New Delhi Wiley Student Edition 1900 Availability: Items available for loan: Main Library (6)Call number: 658.8 ALO/SIN, ... Not available: Main Library: Checked out (1). Lists: Customer Relationship Management. Place hold Add to cart (remove)
	4.	Capitalising On Customers - An Executives Guide To Crm by Seybold Patricia B Material type: Book; Format: print ; Literary form: Not fiction Language: ENG Publication details: Mumbai Vikas Publications 2005 Availability: Items available for loan: Main Library (5)Call number: 658.8 SEY/KRA, ... Place hold Add to cart (remove)
	5.	Award Winning Customer Service: 101 Ways by Evenson R Material type: Book; Format: print ; Literary form: Not fiction Language: ENG Publication details: New Delhi PHI Learning 2010 Availability: Items available for loan: Main Library (2)Call number: 658.8 EVE, ... Place hold Add to cart (remove)
	6.	Customer Relationship Management Essentials by Gosney Material type: Book; Format: print ; Literary form: Not fiction Language: ENG Publication details: New Delhi PHI Learning 2005 Availability: Items available for loan: Main Library (5)Call number: 658.8 GOS, ... Lists: Customer Relationship Management. Place hold Add to cart (remove)
	7.	Customer Relationship Management: Modern Trends and Perspectives by Shanmugasundaram S Material type: Book; Format: print ; Literary form: Not fiction Language: ENG Publication details: New Delhi PHI Learning 2010 Availability: Items available for loan: Main Library (5)Call number: 658.8 SHA, ... Lists: Customer Relationship Management. Place hold Add to cart (remove)
	8.	Exceptional Customer Service by Ford Lisa Mcnair David Material type: Book; Format: print ; Literary form: Not fiction Language: ENG Publication details: New Delhi Viva Books Pvt Ltd 2009 Availability: Items available for loan: Main Library (1)Call number: 658.8 FOR. Place hold Add to cart (remove)
	9.	Total Customer Value Management by Mahajan Gautam Material type: Book; Format: print ; Literary form: Not fiction Language: ENG Publication details: New Delhi Sage Publications 2011 Availability: Items available for loan: Main Library (1)Call number: 658.8 MAH. Place hold Add to cart (remove)
	10.	Capitalising On Customers - An Executives Guide To Crm by Seybold Patricia B Material type: Film; Type of visual material: Language: ENG Publication details: Mumbai Vikas Publications 2005 Availability: Items available for loan: Main Library (1)Call number: 658.8 SEY. Place hold Add to cart (remove)
	11.	Capitalising On Customers - An Executives Guide To Crm by Seybold Patricia B Material type: Film; Type of visual material: Language: ENG Publication details: Mumbai Vikas Publications 2005 Availability: Items available for loan: Main Library (1)Call number: 658.8 SEY. Place hold Add to cart (remove)
	12.	Capitalising On Customers - An Executives Guide To Crm by Seybold Patricia B Material type: Film; Type of visual material: Language: ENG Publication details: Mumbai Vikas Publications 2005 Availability: Items available for loan: Main Library (1)Call number: 658.8 SEY. Place hold Add to cart (remove)

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