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	1.	No cover image available Call center performance enhancement using simulation and modeling [electronic resource] / Jon Anton, Vivek Bapat, Bill Hall. by Anton, Jon Bapat, Vivek, 1967- Hall, Bill, 1944- ebrary, Inc Series: Customer access management Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: West Lafayette, Ind. : Ichor Business Books, c1999 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8/12. Place hold Add to cart (remove)
	2.	No cover image available Call center benchmarking [electronic resource] : how good is "good enough" / by Jon Anton and David Gustin ; assisted by Stijn Spit. by Anton, Jon Gustin, David, 1962- ebrary, Inc Series: Customer access management Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: West Lafayette, Ind. : Ichor Business Books/Purdue University Press, c2000 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8/12. Place hold Add to cart (remove)
	3.	No cover image available St. Benedict's rule for business success [electronic resource] / Quentin R. Skrabec, Jr. by Skrabec, Quentin R Benedict, Saint, Abbot of Monte Cassino. Regula ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: West Lafayette, Ind. : Purdue University Press, 2002 Other title: Saint Benedict's rule for business success Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 650. Place hold Add to cart (remove)
	4.	No cover image available The economic transformation of the United States, 1950-2000 [electronic resource] : focusing on the technological revolution, the service sector expansion, and the cultural, ideological, and demographic changes / George Kozmetsky and Piyu Yue. by Kozmetsky, George Yue, Piyu ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: West Lafayette, Ind. : Purdue University Press, c2005 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 330.973/092. Place hold Add to cart (remove)
	5.	No cover image available Covering the business beat [electronic resource] : strategies for publishing what you write / Stephanie Hainsfurther, Emily Esterson. by Hainsfurther, Stephanie Esterson, Emily, 1963- ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: West Lafayette, Ind. : Purdue University Press, c2004 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 808/.02/023. Place hold Add to cart (remove)
	6.	No cover image available Cases in call center management [electronic resource] : great ideas (th)at work / Richard Feinberg, Ko de Ruyter, Lynne Bennington. by Feinberg, Richard, 1950- Ruyter, Ko de Bennington, Lynne ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: West Lafayette, Ind. : Ichor Business Books, c2005 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8/12. Place hold Add to cart (remove)
	7.	No cover image available Wake up your call center [electronic resource] : how to be a better call center agent / Rosanne D'Ausilio. by D'Ausilio, Rosanne, 1941- ebrary, Inc Series: Customer access management Edition: 4th ed. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: West Lafayette, Ind. : Ichor Business Books, c2005 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8/12. Place hold Add to cart (remove)
	8.	No cover image available The art of global thinking [electronic resource] : integrating organizational philosophies of East and West / Donald Cyr. by Cyr, Donald, 1949- ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: West Lafayette, Ind. : Purdue University Press, 2002 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 302.3/5. Place hold Add to cart (remove)

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