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	1.	Up Close and Personal?: Customer Relationship Marketing@Work by Gamble Paul R Foss Bryan Woodcock Neil Stone Merlin Material type: Book; Format: print ; Literary form: Not fiction Language: ENG Publication details: New Delhi Kogan Page India 2001 Availability: Items available for loan: Main Library (4)Call number: 658.8 GAM, ... Place hold Add to cart (remove)
	2.	No cover image available The customer management scorecard [electronic resource] : managing CRM for profit / Neil Woodcocks, Merlin Stone, Bryan Foss. by Woodcock, Neil Stone, Merlin, 1948- Foss, Bryan ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: London ; Sterling, VA : Kogan Page, 2003 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8/12. Place hold Add to cart (remove)

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