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	1.	Customer Experience Management by Schmitt Bernd H Material type: Book; Format: print ; Literary form: Not fiction Language: ENG Publication details: New Jersey John Wiley 2003 Availability: Items available for loan: Main Library (1)Call number: 658.8 Sch. Place hold Add to cart (remove)
	2.	Big Think Strategy: How to Leverage Bold Ideas and Leave Small Thinking Behind by Schmitt Bernd H Material type: Book; Format: print ; Literary form: Not fiction Language: ENG Publication details: Boston Harvard Business School Press 2007 Availability: Items available for loan: Main Library (2)Call number: 658 SCH, ... Place hold Add to cart (remove)

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