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1.
Cases In Call Center Management by
  • Feinberg Richard
  • Ruyter Ko de
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: Mumbai Jaico Publishing Publishing 2005
Availability: Items available for loan: Main Library (1)Call number: 001.64 Fei/Ruy.

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2.
Cases in Call Center Management: Great Ideas ( TH ) At Work by
  • Feinberg Richard
  • Ruyter Ko De Bennigton Lynne
Material type: Text Book; Format: print ; Literary form: Not fiction
Publication details: Mumbai Jaico Publishing House 2008
Availability: Items available for loan: Main Library (2)Call number: 001.64 FEI, ...

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3.
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Cases in call center management [electronic resource] : great ideas (th)at work / Richard Feinberg, Ko de Ruyter, Lynne Bennington. by
  • Feinberg, Richard, 1950-
  • Ruyter, Ko de
  • Bennington, Lynne
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: West Lafayette, Ind. : Ichor Business Books, c2005
Online access:
Availability: Items available for loan: Main Library (1)Call number: 658.8/12.

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