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	1.	Customer Relationship Management: Concepts and Cases by Rai Alok Kumar Material type: Book; Format: print ; Literary form: Not fiction Language: ENG Publication details: New Delhi PHI Learning 2010 Availability: Items available for loan: Main Library (6)Call number: 658.8 RAI, ... Lists: Customer Relationship Management. Place hold Add to cart (remove)
	2.	No cover image available Investigation into Service Quality-Customer Loyalty Relationship: The Moderating Influences by Srivastava Medha Rai Alok Kumar Series: ; 41 Edition: 1 Material type: Article Language: ENG Publication details: Mar 2014 0 Online access: Click here to access online Availability: Items available for loan: Main Library (1)Call number: Sri/Rai. Place hold Add to cart (remove)
	3.	Customer Relationship Management: Concepts and Cases by Rai Alok Kumar Material type: Book; Format: print ; Literary form: Not fiction Publication details: New Delhi PHI Learning Private Limited 2008 Availability: Items available for loan: Main Library (1)Call number: 658.8 RAI. Lists: Customer Relationship Management. Place hold Add to cart (remove)

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