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1.
Customer Relationship Management: Concepts and Cases by
  • Rai Alok Kumar
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: New Delhi PHI Learning 2010
Availability: Items available for loan: Main Library (6)Call number: 658.8 RAI, ...

2.
Investigation into Service Quality-Customer Loyalty Relationship: The Moderating Influences by
  • Srivastava Medha
  • Rai Alok Kumar
Series: ; 41
Edition: 1
Material type: Article Article
Language: ENG
Publication details: Mar 2014 0
Availability: Items available for loan: Main Library (1)Call number: Sri/Rai.

3.
Customer Relationship Management: Concepts and Cases by
  • Rai Alok Kumar
Material type: Text Book; Format: print ; Literary form: Not fiction
Publication details: New Delhi PHI Learning Private Limited 2008
Availability: Items available for loan: Main Library (1)Call number: 658.8 RAI.

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