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	1.	Essence of Services Marketing by Payne Adrian Material type: Book; Format: print ; Literary form: Not fiction Language: ENG Publication details: New Delhi Prentice Hall Of India 1995 Availability: Items available for loan: Main Library (2)Call number: 658.8 PAY, ... Place hold Add to cart (remove)
	2.	Marketing Plans for Service Businesses by McDonald Malcolm Payne Adrian Material type: Book; Format: print ; Literary form: Not fiction Language: ENG Publication details: Delhi Butterworth-Heinemann 2007 Availability: Items available for loan: Main Library (1)Call number: 658.8 McD/Pay. Place hold Add to cart (remove)
	3.	Strategic Customer Management: Integrating Relationship Marketing and CRM by Payne Adrian Frow Pennie Material type: Book; Format: print ; Literary form: Not fiction Language: ENG Publication details: New Delhi Cambridge University Press 2013 Availability: Items available for loan: Main Library (1)Call number: 658 PAY/FRO. Lists: Customer Relationship Management. Place hold Add to cart (remove)
	4.	No cover image available Strategic Framework for Customer Relationship Management by Payne Adrian Frow Pennie Series: ; 69 Edition: 4 Material type: Article Language: ENG Publication details: Oct 2005 0 Online access: Click here to access online Availability: Items available for loan: Main Library (1)Call number: Pay/Fro. Place hold Add to cart (remove)
	5.	No cover image available Strategic Customer Management by Payne, Adrian Publication details: New Delhi Cambridge University Press 2013 Availability: Items available for loan: Main Library (1)Call number: 658.8 PAY. Place hold Add to cart (remove)
	6.	No cover image available Marketing plans for services [electronic resource] : a complete guide / Malcolm McDonald, Pennie Frow and Adrian Payne. by McDonald, Malcolm Frow, Pennie Payne, Adrian ebrary, Inc Edition: 3rd ed. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Chichester, U.K. : Wiley, 2011 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)
	7.	No cover image available Marketing plans for service businesses [electronic resource] : a complete guide / Malcolm McDonald and Adrian Payne. by McDonald, Malcolm Payne, Adrian McDonald, Malcolm. Marketing planning for services ebrary, Inc Edition: 2nd ed. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Oxford ; Burlington, MA : Elsevier/Butterworth-Heinemann, 2006 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)

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