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1.
Why CRM Doesnt Work: How To Win by Letting Customers Manage The Relationship by
  • Newell, Frederick
Material type: Text Book; Format: print ; Literary form: Not fiction
Publication details: New Delhi Kogan Page India 2004
Availability: Items available for loan: Main Library (4)Call number: 658.8 NEW, ...

2.
Why CRM Does't work: how to win by letting customers manage the relationship by
  • Newell Frederick
Material type: Text Book; Format: print ; Literary form: Not fiction
Publication details: New Delhi Kogan Page 2008
Availability: Items available for loan: Distance Learning (1)Call number: 658.8 NEW.

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