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	1.	No cover image available Managing Quality Customer Service by Martin William B Material type: Book; Format: print ; Literary form: Not fiction Language: ENG Publication details: Mumbai Viva Books 2005 Availability: Items available for loan: Main Library (5)Call number: 658.8 MAR, ... Place hold Add to cart (remove)
	2.	Managing Quality Customer Service: A Practical Guide For Establishing A Service Operation by Martin William B Material type: Book; Format: print ; Literary form: Not fiction Language: ENG Publication details: New Delhi Viva Publications 2004 Availability: Items available for loan: Main Library (10)Call number: 658.8 MAR, ... Place hold Add to cart (remove)
	3.	Quality Customer Service: Satisfy Customers It's Everybody's Job by Martin, William B Series: Fifty Minute Edition: 5th ed. Material type: Book; Format: print ; Literary form: Not fiction Publication details: Mumbai Viva 2011 Availability: Items available for loan: Main Library (5)Call number: 658.8 MAR, ... Place hold Add to cart (remove)
	4.	No cover image available Managing quality customer service [electronic resource] : a practical guide for establishing a service operation / William B. Martin. by Martin, William B ebrary, Inc Series: Fifty-Minute series Material type: Book; Format: electronic available online ; Literary form: Not fiction ; Audience: General; Publication details: Los Altos, Calif. : Crisp, c1989 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)

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