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	1.	The excellence framework for health care organizations : self-assessment work book : 32 probing questions and contrasting pairs of examples : what separates the successful from the average? / Kari Tuominen, Juha Heino. by Tuominen, Kari Heino, Juha Series: Business improvement series Material type: Book; Format: available online ; Literary form: Not fiction Publisher: Australia : Sai Global, 2012 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)
	2.	The EFQM excellence model for health care organisations : 32 probing questions and contrasting pairs of examples / Kari Tuominen, Juha Heino. by Tuominen, Kari Heino, Juha Series: Excellence frameworks series Material type: Book; Format: available online ; Literary form: Not fiction Publisher: [Turku, Finland] : Benchmarking Ltd., 2012 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)
	3.	The Baldridge criteria for health organizations : self-assessment work book : 37 probing questions and contrasting pairs of examples : what separates the successful from the average? / Kari Tuominen, Juha Heino ; [illustrations, Lasse Malmberg]. by Tuominen, Kari Heino, Juha Malmberg, Lasse Series: Excellence frameworks series Material type: Book; Format: available online ; Literary form: Not fiction Publisher: [Turku, Finland] : Benchmarking Ltd., 2013 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)

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