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1.
Measuring Customer Satisfaction And Loyalty: Survey Design , Use, And Statistical Analysis Methods by
  • Hayes Bob E
Edition: 3rd
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: Delhi New Age 2010
Availability: Items available for loan: Main Library (2)Call number: 658.8 HAY, ...

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2.
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Lessons in Loyalty by
  • Hayes Bob E
Edition: 0
Material type: Article Article
Language: ENG
Publication details: Mar 2011 0
Online access:
Availability: Items available for loan: Main Library (1)Call number: Hay.

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3.
Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods / Bob E. Hayes. by
  • Hayes, Bob E, 1963- [author.]
Edition: Third edition.
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2008
Online access:
Availability: Items available for loan: Main Library (1)Call number: 658.8/12.

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4.
Beyond the ultimate question : a systematic approach to improve customer loyalty / Bob E. Hayes. by
  • Hayes, Bob E, 1963- [author.]
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2009
Online access:
Availability: Items available for loan: Main Library (1)Call number: 658.8/343.

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