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	1.	Improving Customer Satisfaction, Loyalty and Profit by Johnson Michael D Gustafsson Anders Material type: Book; Format: print ; Literary form: Not fiction Language: ENG Publication details: San Francisco Jossey Bass 2006 Availability: Items available for loan: Main Library (1)Call number: 658.812 Joh/Gus. Place hold Add to cart (remove)
	2.	Competing In A Service Economy by Gustafsson Anders Johnson Michael D Material type: Book; Format: print ; Literary form: Not fiction Language: ENG Publication details: New Delhi Wiley India Pvt ltd 2006 Availability: Items available for loan: Main Library (4)Call number: 330 GUS, ... Place hold Add to cart (remove)
	3.	Improving Customer Satisfaction, Loyalty And Profit: An Integrated Measurement And Management System by Johnson Michael D Gustafsson Anders Material type: Book; Format: print ; Literary form: Not fiction Language: ENG Publication details: New Delhi Wiley India Pvt ltd 2006 Availability: Items available for loan: Main Library (4)Call number: 658.8 JOH, ... Place hold Add to cart (remove)
	4.	No cover image available QUIS 9 [electronic resource] / Guest editor: Anders Gustafsson. by Gustafsson, Anders ebrary, Inc Series: International journal of service industry management ; v.16, no. 2 Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Bradford, England : Emerald Group Publishing, c2005 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)
	5.	No cover image available QUIS 9 symposium [electronic resource] : service excellence in management / guest editors: Professor Anders Gustafsson and Professor Bo Evardsson. by Evardsson, Bo Gustafsson, Anders ebrary, Inc Series: Managing service quality an international journal ; v.15, no. 2 Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Bradford, England : Emerald Group Publishing, c2005 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)

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