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	1.	Measuring Customer Satisfaction by Gerson Richard F Material type: Book; Format: print ; Literary form: Not fiction Publication details: Mumbai Viva Books 2005 Availability: Items available for loan: Main Library (4)Call number: 658.8 GER, ... Not available: Main Library: Lost (1). Place hold Add to cart (remove)
	2.	No cover image available Achieving high performance [electronic resource] : a research-based practical approach / Richard F. Gerson. by Gerson, Richard F ebrary, Inc Series: HPT in action series ; v. 4 Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Amherst, Mass. : Silver Spring, Md. : HRD Press ; ISPI, c2006 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.3/14. Place hold Add to cart (remove)
	3.	No cover image available Beyond customer service, revised [electronic resource] / Richard F. Gerson. by Gerson, Richard F ebrary, Inc Series: Fifty-Minute series Edition: Rev. ed. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Menlo Park, Calif. : Crisp Publications, c1998 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8/12. Place hold Add to cart (remove)
	4.	No cover image available Writing and implementing a marketing plan [electronic resource] : a guide for small business owners / Richard F. Gerson. by Gerson, Richard F ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction ; Audience: General; Publication details: Los Altos, Calif. : Crisp, c1991 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)
	5.	No cover image available Measuring customer satisfaction [electronic resource] / Richard F. Gerson. by Gerson, Richard F ebrary, Inc Series: Fifty-Minute series Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Menlo Park, Calif. : Crisp Publications, c1993 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8/12. Place hold Add to cart (remove)

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